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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer engagement skills through effective communication and rapport-building, with a focus on assessing customer needs and providing tailored solutions. Proficient in using CRM systems and conducting consultation calls or video conferences to enhance customer support.
Highest-signal resume keywords
Customer EngagementCRM System ProficiencyConsultation CallsFluent GermanSales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Rapport BuildingActive ListeningPersuasivenessStructured Work ApproachEnergy and Resilience
Tools & Technologies
CRM SystemsHubSpot
Industry Keywords
SalesInbound SalesTelephone SalesCall CentersEnergy SectorTelecommunicationsHospitalityTechnologySustainability
About the role
Key responsibilities & impact- Make initial contact with potential customers by phone.
- Follow up on and qualify new leads.
- Support existing customers with their questions and ensure effective after-sales service.
- Record conversations and appointments in the CRM system.
- Independently follow up on callback arrangements and outstanding tasks.
- Identify customer challenges and share insights with the team.
- Support customers primarily by phone and video.
- If applicable, schedule appointments for digital inspections and assess whether the heat pump solution is a good fit for the customer.
Requirements
What you’ll need- For this position, we value your way of working more than a specific degree or a certain number of years of professional experience.
- You build rapport easily, listen well, ask targeted questions, and can explain information clearly and simply.
- Commercial drive and the ability to guide conversations in the right direction and suggest concrete next steps.
- Persuasive without being pushy.
- Ability to quickly assess customer needs and situations.
- Energy and resilience when interacting with different customers on busy days.
- Structured, independent approach to work and reliable follow-up on callback arrangements.
- Experience in sales, inbound sales, telephone sales, call centers, the energy sector, telecommunications, or hospitality is helpful but not required.
- Interest in technology and sustainability.
- Experience with consultation calls or video conferences.
- Fluent German and good English skills.
- Digital skills, such as using CRM systems like HubSpot.
- Curiosity and the ability to absorb new information quickly.
Benefits
Comp & perks- 27 vacation days (pro rata for part-time employment)
- Laptop and mobile phone
- A key role in building our presence in Germany
- Close collaboration with an ambitious and experienced team in the Netherlands and a close-knit team in Düsseldorf
- A dynamic environment where initiative and ownership are valued
- Development and career advancement opportunities in a fast-growing company
- Work from our Düsseldorf office on Mondays, Wednesdays, and Fridays, and from home on Tuesdays and Thursdays
- Team lunches at the office and an annual winter trip with the entire company
