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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing insight-led organic social media strategies, managing senior client relationships, and overseeing community engagement. Proficient in social media analytics, performance reporting, and content creation, with strong organizational and project management skills.
Highest-signal resume keywords
Social Media Strategy DevelopmentClient Relationship ManagementSocial Media AnalyticsContent Creation and ManagementProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Social Media ManagementCampaign Performance AssessmentPhotography and Video CaptureCopywritingBudget ManagementCommunity Engagement StrategiesData AnalysisReporting and InsightsKPI DevelopmentAccount Growth Support
Soft Skills
Excellent Communication SkillsOrganizational SkillsMentoring and LeadershipInfluencing and PersuasionAttention to Detail
Tools & Technologies
BrandwatchMicrosoft 365Social Media ToolsProject Management ToolsCollaboration Tools
Industry Keywords
TheatrePerforming ArtsEntertainment IndustryCommunity ManagementMulti-Channel Campaigns
About the role
Key responsibilities & impact- Lead the development and refinement of insight-led organic social media strategies with clear channel, content, audience, community and KPI plans
- Cultivate and maintain strategic relationships with senior client stakeholders as the primary point of contact
- Own the health and development of assigned client accounts, supporting retention and agency growth
- Ensure social media activity is appropriately scoped, resourced and delivered within budgets and timelines
- Provide strategic oversight of campaign execution, performance assessment and optimisation
- Devise and oversee photography and video content capture opportunities
- Line manage, mentor and develop Organic Social Team members
- Oversee sensitive community management and reputational issues
- Liaise with Creative, Account Management and Paid Media departments on cohesive multi-channel campaigns
- Create and monitor weekly reporting dashboards in Brandwatch
- Develop and present strategic performance reports and recommendations to clients
- Oversee quality, brand consistency, copy, visuals and engagement across social media outputs
- Develop advanced community engagement strategies
- Monitor social media trends, platform developments, audience behaviours and industry innovation
- Contribute to new business opportunities, pitches and proposals
Requirements
What you’ll need- Significant professional experience in social media, including experience operating at a senior account management or equivalent level
- Experience in theatre, performing arts or entertainment would be advantageous
- Extensive experience of successfully managing senior client relationships and acting as a trusted strategic adviser
- Strong commercial awareness, with experience supporting account growth, client retention, resourcing and budget management
- Extensive experience of capturing photos and videos for social media, using a mobile phone and, where appropriate, specialist equipment
- A keen interest in, or willingness to learn about, theatre and the wider entertainment industry
- Excellent written and verbal communication skills, including copywriting, with a firm grasp of spelling and grammar
- Confidence presenting strategic recommendations, campaign performance and insights to senior stakeholders, with the ability to influence and challenge constructively
- Strong understanding of social media analytics and reporting, with the ability to translate data into clear insights, recommendations and actions
- Experience using social media management, listening and reporting tools; experience of Brandwatch would be advantageous
- A keen eye for detail, strong organisational and project management skills, and the ability to manage multiple clients, priorities and deadlines in a fast-paced environment
- An active understanding of a wide variety of social media platforms and online communities
- Confident using Microsoft 365 and other relevant collaboration, project management and social media tools
Benefits
Comp & perks- 25 days’ holiday, rising by one day after three years’ service to a maximum of 30 days
- The opportunity to purchase additional holiday each year
- Flexible/hybrid working
- Company pension scheme
- Income Protection
- Private health insurance after three years’ service
- Medicash
- CBT support
- Enhanced maternity and paternity package
- Life assurance
- Season Ticket Loan
- Cycle2Work Scheme
- Complimentary theatre/entertainment tickets and more!