Senior Software Engineer, Genesys IVR, Conversational AI

Dhaka Technologies Limited Company

. Design, develop, test, deploy, and support IVR, voice, and chat solutions in a cloud environment .

Posted 9/18/2026contractJersey City • New Jersey • United StatesSenior💰 $60 - $65 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong AI skills, particularly with Microsoft Copilot for data extraction and reporting, alongside proficiency in SQL for data management. Capable of designing user-centric solutions using Genesys technologies and AI-assisted development tools while ensuring alignment with business objectives.

Highest-signal resume keywords

AI SkillsMicrosoft Copilot ProficiencySQL ProficiencyGenesys IVR ExperienceUX/UI Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ExtractionData TransformationData ReportingData MappingSQLConversational AIChat Bot DevelopmentUsability TestingDesign OptimizationAnalytical Skills

Soft Skills

Communication SkillsAnalytical SkillsProblem-Solving SkillsAttention to DetailPresentation Skills

Tools & Technologies

Microsoft CopilotGenesys TechnologiesGitHub CopilotAI-Assisted Development ToolsCloud Environment

Industry Keywords

Customer Self-ServiceContact CenterIVR SolutionsVoice BotsChat Bots

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Design, develop, test, deploy, and support IVR, voice, and chat solutions in a cloud environment
Follow established engineering and quality best practices
Partner with business and technology teams to align solutions with strategic objectives and desired business outcomes
Develop AI-powered contact center capabilities, including conversational voice and chat solutions, intelligent automation, and virtual assistant technologies
Deliver next-generation customer self-service solutions using Genesys technologies
Use Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery

Requirements

What you’ll need

Strong AI skills, including experience using Microsoft Copilot for data extraction, transformation, reporting, and analysis
Strong proficiency in managing senior management expectations across Technology and Line of Business
Strong presentation and analytical skills
Strong proficiency in SQL, including joins, aggregations, and optimization
Experience with data mapping, business rules documentation, and report validation
Experience creating reports, datasets, workflows, and analytical output using large volumes of data
Strong hands-on experience with data extraction, transformation, reporting, and analysis
Ability to interpret business requirements and convert them into technical logic and reporting solutions
Strong analytical and problem-solving skills with attention to detail
Experience in data quality checks, reconciliation, exception reporting, and metric generation
Ability to troubleshoot data issues, performance issues, and reporting discrepancies
Good communication skills for working with business users, technology teams, and data stakeholders
Strong proficiency in UX/UI design using GitHub Copilot and Microsoft Copilot to create wireframes, user journeys, prototypes, and design specifications
Experience leveraging AI-assisted development tools to generate front-end code, reusable UI components, responsive designs, and accessibility-compliant user experiences
Ability to translate business requirements into intuitive, user-centric designs while collaborating with product, business, and technology stakeholders
Experience in usability testing, design optimization, rapid prototyping, and iterative enhancement of digital experiences
Strong Genesys IVR and Genesys Cloud experience with hands-on conversational AI, voice bots, and chat bots
Customer self-service and contact center experience
Must hold work authorization that does not require visa sponsorship now or in the future
Local candidates in the Jersey City or Pennington, New Jersey area who can work three days per week onsite preferred

Benefits

Comp & perks

Hybrid work arrangement: three days onsite and two days remote
Contract engagement for 12 months or longer
W2 engagement