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Strategic Accounts Representative
Diabolocom. Act as the primary Product interface for selected strategic accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing strategic accounts within a B2B technology environment, with a strong focus on Product Management and customer engagement. Proficient in translating complex customer needs into actionable business requirements while coordinating cross-functional teams effectively.
Highest-signal resume keywords
Customer-Facing ExperienceProduct ManagementStakeholder EngagementCommunication SkillsB2B Technology Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Development ProcessesRequirements QualificationRoadmap ManagementPrioritisationDelivery DependenciesCustomer Needs AnalysisMarket Intelligence DevelopmentRFP CoordinationProduct Discovery WorkshopsSaaS Experience
Soft Skills
Organisational SkillsAnalytical MindsetCustomer-Oriented ApproachInfluencing SkillsRelationship Building
Tools & Technologies
Contact Center SolutionsCustomer Experience TechnologyConversational AICRM IntegrationsEnterprise Telecommunications
Industry Keywords
B2B TechnologyEnterprise SoftwareStrategic AccountsCross-Functional CoordinationCustomer Experience
About the role
Key responsibilities & impact- Act as the primary Product interface for selected strategic accounts
- Communicate Product capabilities, strategic direction, constraints and trade-offs to customer stakeholders
- Qualify customer requests based on impact, value, urgency, recurrence and strategic relevance
- Identify common challenges across accounts and surface broader Product opportunities
- Maintain a consolidated view of Product commitments, including scope, ownership, dependencies, status and confidence level
- Coordinate Product Owners and internal stakeholders to answer complex customer questions and address cross-product dependencies
- Lead or participate in Product discovery workshops with strategic customers
- Coordinate Product contributions to strategic tenders, RFPs and major sales opportunities
- Develop customer and market intelligence and share insights with Product, Sales and Customer Operations
- Collaborate with Account Managers, Sales, Product Owners, Engineering and Delivery teams
Requirements
What you’ll need- Significant experience in a customer-facing B2B technology environment, ideally within a SaaS company, enterprise software vendor or fast-growing technology business
- Experience at the intersection of Product, customers and business, such as Product Management, Enterprise Product Management, Solutions Consulting or Technical Account Management
- Ability to understand complex customer environments, engage senior stakeholders and build trusted relationships across operational, technical and executive levels
- Strong understanding of Product development processes, including discovery, requirements qualification, roadmap management, prioritisation and delivery dependencies
- Ability to translate customer requests and use cases into structured business needs and identify recurring patterns
- Excellent communication and presentation skills
- Strong organisational skills and structured approach to managing multiple strategic accounts, requests, stakeholders and commitments
- Ability to influence and coordinate cross-functional teams without direct hierarchical authority
- Pragmatic, analytical and customer-oriented mindset
- Excellent written and spoken French and English
- Experience with Contact Center solutions, customer experience technology, conversational AI, CRM integrations or enterprise telecommunications is a strong advantage
Benefits
Comp & perks- Strategic impact: Help shape the Product experience for our largest customers
- Product and customer exposure: Work closely with enterprise clients across the Engage and AI portfolio
- Cross-functional collaboration: Partner with Product, Sales, Engineering and Customer Operations
- International growth: Contribute to the development of an ambitious European technology company
- International environment: Collaborate with colleagues and customers across markets
- Hybrid working: Central Paris office and flexible working arrangements