Technical Account Manager

Diabolocom

. Guide customers through the configuration and optimal use of application and telecommunications solutions .

Posted 10/14/2026full-timeParis • FranceJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts and optimizing application and telecommunications solutions, with a strong focus on customer satisfaction and retention. Proficient in communicating technical concepts to non-technical audiences while identifying upselling opportunities.

Highest-signal resume keywords

Technical Account ManagementCustomer Relationship ManagementAPI ProficiencyBilingual Communication (French and English)SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ConfigurationTelecommunications SolutionsContact-Center SolutionsArtificial Intelligence SolutionsCustomer Account Management

Soft Skills

Excellent Communication SkillsStrong Interpersonal SkillsOrganizational SkillsPrioritization SkillsCustomer-Service Mindset

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree

Industry Keywords

SaaSTechnical ConsultantSupport EngineerCustomer SatisfactionUpsellingCross-Selling

About the role

Key responsibilities & impact

Guide customers through the configuration and optimal use of application and telecommunications solutions
Manage a customer portfolio and build trusted relationships with technical and business teams
Support the implementation, configuration, and optimization of contact-center and artificial intelligence solutions
Ensure customer satisfaction and retention, and resolve customers’ business challenges
Identify upselling and cross-selling opportunities
Manage the process from demonstrations through the technical implementation of new opportunities
Collaborate with Account Management, Project Management, Product, Training, and Support teams
Develop and monitor action plans to maximize customer satisfaction and service usage
Recommend product and service improvements based on customer feedback
Participate in discussions and practical exercises as part of the recruitment process

Requirements

What you’ll need

Bachelor’s or master’s degree in a relevant technical discipline, or equivalent experience
1–3 years of experience as a Technical Account Manager, Support Engineer, Technical Consultant, or in a similar role within a SaaS or technology environment
Proficiency with APIs
Excellent written and spoken French and professional English
Experience independently supporting and managing customer accounts
Strong interest in commercial topics
Excellent organizational and prioritization skills, with the ability to independently manage a customer portfolio
Excellent communication skills and the ability to explain technical topics clearly to non-technical audiences
Strong interpersonal skills and a customer-service mindset
Identity, education, and employment background checks are required as part of the hiring process

Benefits

Comp & perks

Comprehensive onboarding program to learn about the product, teams, and culture
Multicultural environment
High-quality IT equipment
Up to two days of remote work per week
Meal vouchers: €11 per day on a Swile card
Team-building events in destinations such as Corsica, Marrakech, and Djerba
Development opportunities within a fast-growing company