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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Project Management and Programme Management, with a strong focus on driving Customer Operations Transformation projects using Agile and Waterfall methodologies. Proficient in managing complex, cross-functional teams and delivering measurable business outcomes through effective governance and stakeholder management.
Highest-signal resume keywords
Project ManagementProgramme ManagementAgile MethodologiesStakeholder ManagementLean / Six Sigma Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningExecution SkillsGovernance ManagementDependency ManagementFinancial ManagementBenefits ManagementTransformation DeliveryComplex Change ManagementAutomation InitiativesData-Driven Transformation
Soft Skills
Communication SkillsNegotiation SkillsCollaboration SkillsConflict Resolution SkillsCritical Thinking
Tools & Technologies
JIRAAzzure Dev OpsMS ProjectPowerPointExcelHigh RadiusSAPAnalytics PlatformsReporting PlatformsDashboard Creation
Certifications & Qualifications
Professional Project Management QualificationLean / Six Sigma Certification
Industry Keywords
Customer OperationsOrder-to-CashSupply ChainCommercialFinanceBusiness TransformationGlobal Capability CentreMultinational CorporationProgramme Lifecycle ManagementContinuous Improvement
About the role
Key responsibilities & impact- Drive Customer Operations Transformation projects from initiation through successful delivery
- Ensure alignment with programme objectives, scope, timeline, budget, quality and benefits
- Partner with Customer Operations, Order-to-Cash, Supply Chain, Commercial, Finance, Data & Technology, Regions & Markets, Service Delivery and third-party partners
- Develop and maintain integrated programme/project plans, resource plans, budgets, delivery roadmaps and milestones
- Establish and operate programme governance, including governance forums, decision and action tracking, escalation management and executive reporting
- Maintain and actively manage the programme RAID log covering Risks, Actions, Issues and Dependencies
- Identify, track and resolve cross-squad, workstream, market, business, data and technology dependencies
- Support the definition and tracking of business outcomes, KPIs, benefits and measurable value
- Drive Agile ways of working and improve delivery processes, governance, reporting, team effectiveness and programme execution
- Apply structured problem solving, critical thinking and stakeholder influencing to resolve challenges and maintain delivery momentum
Requirements
What you’ll need- Minimum Bachelor’s degree or equivalent
- 12+ years of experience in Project Management, Programme Management, PMO, Business Transformation or a related area
- Extensive project planning and execution skills across complex change and transformation programmes/projects
- Experience using Agile, Waterfall and hybrid project/change management methodologies
- Strong PMO, governance, RAID, dependency, financial and benefits management capability
- Ability to structure and communicate complex information through plans, dashboards, scorecards and executive reporting
- Strong understanding of transformation delivery and programme lifecycle management
- Proficiency in JIRA, Azzure Dev Ops, MS Project or similar project management tools, PowerPoint, Excel and other MS Office applications
- Understanding of Order-to-Cash and Customer Operations processes
- Understanding of Lean / Six Sigma and continuous improvement
- Excellent communication, documentation and presentation skills
- Strong stakeholder management with a global mindset, including influencing, challenging and decision-making ability
- Strong negotiation, collaboration and conflict-resolution skills
- Self-driven, structured and outcome focused, with the ability to motivate cross-functional teams towards common goals
- Proven experience supporting or managing complex, cross-functional transformation programmes/projects using Agile, Waterfall or hybrid delivery methodologies
- Proven experience managing complex, cross-functional transformation initiatives and teams of senior stakeholders
- Experience delivering automation, digital and data-driven transformation initiatives
- Experience working with enterprise technology and business applications, including High Radius, SAP and other analytics/reporting platforms
- Professional Project Management qualification preferred
- Lean / Six Sigma certification preferred
- Experience working across Customer Operations, Order-to-Cash, Supply Chain, Commercial and/or Finance functions desirable
- Experience working within a large multinational corporation or Global Capability Centre environment preferred
Benefits
Comp & perks- Flexible working arrangements to support wellbeing and work-life balance
- Competitive Rewards and Benefits package
- Reasonable adjustments available during application
- Inclusive culture celebrating diversity