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About the role
Key responsibilities & impact- Partner with Diageo North America business domain leaders to understand strategic objectives, opportunities, competitive positioning, and cost/growth targets
- Report and manage the overall North America transformation agenda, connecting initiatives across functions and tracking KPIs, business outcomes, timelines, and progress
- Evaluate and execute Diageo’s Global Business Services participation in the North America transformation agenda
- Facilitate structured discovery sessions and capture NAM and GBS requirements throughout the solutions development lifecycle
- Translate business strategy and requirements into value propositions and initiative roadmaps
- Design end-to-end GBS process, policy, and organization architectures using standardized and scalable constructs
- Lead overall solution architecture across business architecture, technology architecture, and operational capabilities
- Define solution/service scope, client experience blueprints, processes and controls, technology architecture, operating model and governance, service lifecycle, SLA/OLA frameworks, compliance, delivery model, and business case components
- Support business case development, including cost structures and investment requirements
- Use data and analytics to drive transformation decisions, measure value realization, and provide actionable insights through executive dashboards, KPI scorecards, and business performance reporting
- Identify impacts and opportunities from emerging industry and technology trends
- Drive standardization, automation, and continuous process improvement
Requirements
What you’ll need- Minimum of 8 years of experience
- Experience with BPMS (Business Process Management Systems)
- Systems thinking skills
- L6S certification
- Experience planning, designing, and executing large transformation programs, especially in Supply and Commercial areas of CPG businesses
- Change management and program execution experience
- Strong communication skills sufficient to engage with NAM executives/senior leaders
- Proficiency with MS Office and Power BI
- Exposure to AI models