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Dispatcher – Scheduling Coordinator
Diamond Care Transportation LLC. Build daily, weekly and monthly driver schedules ahead of time using scheduling tools .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in scheduling and dispatching for Non-Emergency Medical Transportation (NEMT), utilizing broker portals and scheduling tools to manage driver schedules and ensure compliance. Exhibits strong customer service skills and effective communication with drivers, riders, and management while maintaining organized and accurate trip records.
Highest-signal resume keywords
NEMT ExperienceBroker Portal ManagementScheduling Tools ProficiencyCustomer Service SkillsClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Trip SchedulingDispatchingTrip Record KeepingProblem SolvingCompliance Management
Soft Skills
Organizational SkillsCalm Under PressureGood Judgment
Tools & Technologies
MTMVeridaBambiDeputy
Industry Keywords
Non-Emergency Medical TransportationDriver CoordinationBroker CallsRider Management
About the role
Key responsibilities & impact- Build daily, weekly and monthly driver schedules ahead of time using scheduling tools
- Claim and manage trips on broker portals including MTM and Verida
- Dispatch and adjust trips in real time when riders cancel, drivers run late or schedules change
- Coordinate with drivers throughout the day and ensure compliance with company policy
- Handle rider, facility and broker calls with good customer service
- Fix problems first and escalate to the owner only when needed
- Keep accurate trip records and documentation
- Work directly with the owner, take direction and carry it out with drivers
Requirements
What you’ll need- Several years of NEMT experience; dispatch or scheduling preferred
- Hands-on experience with broker portals such as MTM and Verida
- Comfortable learning new apps and custom tools; experience with Bambi, Deputy and more
- Customer service experience
- Organized and calm under pressure, with good judgment about what to handle and what to escalate
- Clear communication with drivers, riders and management
- Reliable home workspace with a computer and internet
Benefits
Comp & perks- Fully remote position
- Text updates about application