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Senior Business Travel Consultant
DIB Travel. Support corporate travelers with bookings and travel-related services .
About the role
Key responsibilities & impact- Support corporate travelers with bookings and travel-related services
- Handle complex itineraries, ticketing, reissues, refunds, and alternative travel solutions
- Take full ownership of cases from start to finish
- Provide proactive advice and identify the best solutions for travelers
- Maintain high standards of service and quality throughout the travel journey
- Recommend alternative travel options based on travel time, cost, environmental impact, or customer-specific requirements
- Work with corporate negotiated fares, customer travel policies, and agreements
- Provide customer service via phone and email
Requirements
What you’ll need- Fluent Swedish
- Very good spoken and written English
- Minimum 3 years of documented experience working with Amadeus; preferably 5 years or more
- Very strong and up-to-date knowledge of Amadeus
- Ability to independently handle multi-stop bookings, complex routings, manual rebookings, reissues, and Refund Applications (RA)
- Good knowledge of IATA rules and ticketing processes
- Good knowledge of fares, fare rules, ticketing regulations, and restrictions related to changes and refunds
- Previous experience within the business travel industry and working with corporate travelers
- Experience booking and applying corporate negotiated fares and conditions
- Experience working according to customer-specific travel policies and agreements
- Good knowledge of European rail bookings and relevant booking systems
- Ability to independently manage complex cases and identify suitable solutions without extensive internal support
- Experience providing customer service via phone and email
- Strong geographical knowledge
- Experience with public sector customers or large corporate accounts is meriting
- Experience with hotel, rail, and car rental bookings and managing the complete business travel journey is meriting
Benefits
Comp & perks- Fully remote working model
- Training, learning, and development opportunities
- Supportive, ambitious, and international team
- Opportunity to work at a fast-growing, modern travel company where your voice matters