Manager, Account Management

DICK'S Sporting Goods

. Manage an assigned book of top-tier brand and advertiser accounts as senior point of contact and escalation resource .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $83,000 - $138,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client services within a retail media environment, with a strong focus on campaign strategy, optimization, and relationship management. Proven ability to lead and develop teams while driving performance and growth for top-tier brand accounts.

Highest-signal resume keywords

Account ManagementDigital Media ExecutionPeople ManagementAnalytical MindsetCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Campaign ManagementPerformance Data AnalysisOptimization StrategiesClient Relationship ManagementRetail Media MeasurementAttribution MethodologiesInsertion OrdersCampaign StructuringTraffickingRenewal Planning

Soft Skills

Strong CommunicationRelationship ManagementCoachingFeedbackCareer Development

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

MediaAdvertisingRetail & Commerce MediaBrand ManagementNational BrandsAdvertising Agencies

About the role

Key responsibilities & impact

Manage an assigned book of top-tier brand and advertiser accounts as senior point of contact and escalation resource
Provide guidance to Account Managers on complex client situations, campaign issues, and relationship-sensitive decisions
Shape best-in-class account stewardship within a retail media environment and build supporting systems, processes, and talent
Directly manage 1-2 Account Managers through coaching, feedback, career development, 1:1s, and performance reviews
Support staffing decisions, onboarding, team culture, talent selection, training, and succession planning
Steward assigned accounts from pre-campaign kickoff through optimization, wrap-up, and renewal planning
Act as a trusted advisor translating brand business objectives into campaign strategy
Surface insights, flag risks, recommend optimizations, and drive retention and investment growth
Conduct performance reviews, optimization check-ins, and post-campaign readouts
Communicate weekly with Media Planning, Sales, Analytics, Product, and internal leadership
Partner with Media Activation, Analytics and Reporting, Legal, and Finance to execute campaigns and manage commercial agreements
Bridge Sales and Activation to ensure smooth handoff and achievable client expectations
Improve account management processes, playbooks, frameworks, and client experience
Monitor account performance, prioritize attention, flag risks, and identify upsell or renewal opportunities

Requirements

What you’ll need

Bachelor's Degree
4 - 7 years, with 4+ years of experience in account management, client services, or campaign management in a media, advertising, or retail & commerce media environment
1+ years of people management or mentorship experience, with a desire to grow as a people leader
Strong familiarity with digital media execution, including how campaigns are structured, trafficked, optimized, and measured across offsite and owned channels
Strong communication and relationship management skills
Experience managing brand or advertiser relationships directly
Demonstrated ability to collaborate cross-functionally across Media Activation, Planning, Sales, and Reporting
Analytical mindset with ability to interpret campaign performance data and translate findings into actionable recommendations
Preferred prior experience in retail or commerce media environment
Preferred experience managing accounts with major national brands or advertising agencies
Preferred exposure to Insertion Orders and campaign investment structures
Preferred familiarity with retail media measurement and attribution methodologies
Cameras must be on during all virtual interviews
AI tools are not permitted during any part of the interview process
Satisfactory background check may include ID verification

Benefits

Comp & perks

Competitive total rewards package
Incentive
Equity
Benefits
State paid leave requirements
Generous suite of benefits
Background check and ID verification as part of offer process