Access and Operations Coordinator

DICKINSON

. Guide current and prospective students, parents, care providers, faculty, and campus partners through ADS accommodation processes and SOAR study and time-management support .

Posted 10/9/2026full-timeCarlisle • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing accommodation processes and providing support for students with disabilities, including strong analytical skills for reviewing complex information and making informed decisions. Proficient in utilizing Microsoft Office 365 and case management systems to enhance operational efficiency and maintain confidentiality.

Highest-signal resume keywords

Accommodation ManagementProctoring OversightAnalytical Problem-SolvingMicrosoft Office 365 ProficiencyDisability Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accommodation AssessmentCase ReviewReport ProductionDatabase ManagementExpense ReconciliationAssistive Technology SupportProject CoordinationTime ManagementExam ProctoringConflict Resolution

Soft Skills

Interpersonal CommunicationOrganizational SkillsIndependent WorkCollaborationResponsive Service

Tools & Technologies

Microsoft Office 365Case Management SystemAssistive Technology

Industry Keywords

Higher EducationDisability AccommodationsStudent SupportComplianceAccessibility

About the role

Key responsibilities & impact

Guide current and prospective students, parents, care providers, faculty, and campus partners through ADS accommodation processes and SOAR study and time-management support
Assess inquiries and determine appropriate resolutions or referrals
Co-facilitate timed assessments for students with test-taking accommodations
Review accommodations and exams to arrange appropriate space, staffing, assistive technology, materials, and resources
Communicate with students and faculty regarding expectations, incomplete or conflicting information, and scheduling changes
Maintain testing security and academic integrity and securely deliver completed exams
Oversee end-of-day exam proctoring and the Proctoring Center, including test-takers, student proctors, and temporary staff
Independently resolve proctoring and operational issues
Co-manage confidential accommodation records, databases, and case workflows for approximately 500 students
Monitor unresolved items, establish priorities, and address required actions
Produce reports and recommend or implement improvements to forms, communications, information systems, and procedures
Conduct individualized reviews of academic, housing, dietary, and mobility accommodation requests
Analyze documentation, accommodation recommendations, functional limitations, and access barriers
Determine and document reasonable accommodations using independent judgment
Manage inventory, purchasing, expense reconciliation, form creation, webpage revisions, and office organization
Recommend or make expenditures and maintain accurate records
Assist with training, scheduling, and reviewing student employees and casual staff
Develop working knowledge of accommodation services to provide continuity during colleague absences
Support assistive-technology loans, supplemental notes, accessible texts, and real-time captioning
Plan and organize work, set priorities, and adjust workflows
Participate in departmental planning and recommend policy, practice, communication, and service-delivery improvements
Handle confidential disability and student information in accordance with law and college policy
Maintain knowledge of college policies, disability case law, best practices, and departmental systems
Guide the work of others performing essentially the same work

Requirements

What you’ll need

Bachelor’s degree or an equivalent combination of education, relevant training, and relevant professional administrative experience
Excellent written, verbal, and interpersonal communication skills
Strong organizational, time management, and project coordination skills
Ability to prioritize competing responsibilities and meet time-sensitive deadlines
Demonstrated analytical and real-time problem-solving abilities
Experience reviewing complex information, applying policies or standards, and making consequential decisions
Strong computer skills
Proficiency with Microsoft Office 365 applications, including calendar scheduling, Word documents, mail merges, and advanced Excel formulas and functions
Ability to learn new systems and technologies
Ability to follow instructions and work independently and collaboratively
Ability to seek consultation when appropriate
Commitment to responsive, inclusive, and respectful service for individuals with varied identities, experiences, communication styles, and access needs
Ability to oversee exam proctoring until 6 pm, as needed
3–5 years of relevant work experience
Preferred: experience in a higher education setting
Preferred: experience working directly with young adults
Preferred: experience with disability accommodations, accessibility, student support, compliance, and/or individualized case review
Preferred: knowledge about and/or relevant experience with individuals with disabilities
Preferred: experience using a database or case-management system

Benefits

Comp & perks

Comprehensive medical insurance plan
Life insurance
Flexible spending accounts
Generous time off
Parental leave
Homebuyer assistance
Tuition benefits for eligible employees and dependent children under the age of 24
College contribution of 8% of base salary to a retirement account upon eligibility
Additional 0.5% matching contribution to retirement account
Immediate and full vesting of college-paid retirement contributions
Ample training
Professional development
Team support