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Didomi

Senior Customer Onboarding Specialist

Didomi

. Manage the end-to-end onboarding journey for new customers from pre-kick-off through deployment and handover to Customer Success .

Posted 10/26/2026contractRemote • FranceSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer onboarding processes, delivering product training, and troubleshooting implementation issues while maintaining high data quality and customer satisfaction. Proficient in collaborating cross-functionally to enhance onboarding experiences and improve customer engagement.

Highest-signal resume keywords
Customer Onboarding ManagementProduct Training DeliveryTechnical Issue TroubleshootingCross-Functional CollaborationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Onboarding Journey ManagementTechnical AuditsPlatform DemosQA ProcessesData Management in PlanhatImplementation Issue InvestigationCustomer Feedback StructuringProcess Improvement IdentificationRisk AnticipationProject Management
Soft Skills
Customer-First MindsetEmpathyService OrientationClear CommunicationDecision-Making
Tools & Technologies
PlanhatDidomi Product SuiteCRM Systems
Industry Keywords
Customer SuccessTechnical SupportProduct ExpertiseCustomer ExperienceImplementation

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Manage the end-to-end onboarding journey for new customers from pre-kick-off through deployment and handover to Customer Success
  • Own a portfolio of customers with varying complexity
  • Lead kick-offs, technical audits, setup and follow-up calls, go-live monitoring, platform demos, QA, and final handover
  • Deliver product training and troubleshoot implementation issues
  • Identify workarounds and coordinate with Technical Support, Product, and Engineering on complex cases
  • Build expertise across Didomi's product suite: CMP, ACM, MUV, Consent Essentials, SSO, PMP, and DSAR
  • Identify inactive customers, blocked projects, and technical dependencies; implement follow-up, escalation, and mitigation actions
  • Maintain accurate onboarding data in Planhat and gather customer context before kick-off
  • Ensure smooth handover to the CSM or KAM
  • Own at least one cross-functional initiative per semester to improve onboarding, training, documentation, automation, or product expertise
  • Collect and structure customer feedback to help teams improve solutions and processes
  • Collaborate with Sales, Customer Success, Technical Support, Product, Engineering, and Marketing

Requirements

What you’ll need
  • Customer-first mindset: Empathetic, service-oriented, and able to explain complex topics clearly
  • Strong organizational skills and ability to manage multiple customer projects simultaneously
  • Able to make sound decisions, anticipate risks, and drive projects forward
  • Comfortable investigating implementation issues and working with technical teams
  • Confident leading customer meetings, delivering training, and facilitating webinars
  • Attentive to CRM data quality, documentation, and follow-up
  • Proactive in identifying opportunities to improve processes and the customer experience