IT Technician

Digacore Technology Consulting

. Handle advanced escalations and provide technical support for complex infrastructure and networking issues .

Posted 11/1/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and supporting complex infrastructure and networking issues, with a strong focus on Windows Server, Microsoft 365, Azure, and virtualization platforms. Proven ability to streamline operations through PowerShell scripting and maintain high-quality documentation and communication.

Highest-signal resume keywords

Windows Server SupportMicrosoft 365 AdministrationAzure Environment ManagementPowerShell ScriptingNetworking Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows ServerActive DirectoryDNSGroup PolicyMicrosoft 365AzureVMwareHyper-VVPN TroubleshootingFirewall Configuration

Soft Skills

Problem-SolvingAnalytical SkillsCommunication SkillsClient-Focused MindsetDocumentation Habits

Tools & Technologies

RMM PlatformsPSA PlatformsSharePointVirtualization PlatformsAutomation Tools

Certifications & Qualifications

Bachelor's Degree or Equivalent Experience

Industry Keywords

MSPIT ServicesOperational ImprovementsTechnical SupportEscalation Management

Tech Stack

Tools & technologies

AzureDNSFirewallsSwitchingVMware

About the role

Key responsibilities & impact

Handle advanced escalations and provide technical support for complex infrastructure and networking issues
Troubleshoot and support Windows Server, Active Directory, DNS, Group Policy, Microsoft 365, and Azure environments
Configure and manage file shares, permissions, SharePoint environments, and identity-related services
Troubleshoot firewalls, VPNs, switching, routing, Wi-Fi, and site-wide networking issues
Support virtualization platforms including VMware, Hyper-V, and AVD environments
Use PowerShell and automation tools to streamline administration and operational tasks
Maintain strong documentation, communication, and operational follow-through across support requests and escalations
Collaborate with L1, L2, Projects, and Engineering teams to resolve issues and improve service delivery
Identify recurring technical issues and contribute to operational improvements and standardization
Deliver a high-quality support experience through professionalism, responsiveness, and technical ownership

Requirements

What you’ll need

5+ years of experience in an MSP or similar IT services environment
Strong experience with Windows Server, Microsoft 365, Azure, Active Directory, DNS, and networking technologies
Experience troubleshooting complex server, firewall, VPN, wireless, and infrastructure-related issues
Familiarity with VMware, Hyper-V, and Azure Virtual Desktop
Experience working within RMM and PSA platforms
Strong PowerShell scripting and automation experience preferred
Strong troubleshooting, analytical, and problem-solving skills
Ability to manage multiple priorities and remain calm under pressure
Strong communication skills and a professional, client-focused mindset
Strong documentation habits and operational follow-through
Bachelor’s degree or equivalent practical experience preferred

Benefits

Comp & perks

$500 sign-on bonus
Medical & dental insurance — company covers 50% of employee premium
Life & long-term disability insurance — 100% company paid
HSA & FSA options
401(k) with company match (1:1 on first 1%, 50% match on 2–6%)
21 flexible PTO days (vacation, sick, and holidays combined)
2 paid mental health days annually
Company-provided equipment
Employee referral bonus
Employee recognition program
Paid training & certification assistance
Clear career advancement pathways
Real career growth
Autonomy to own projects and make decisions
Collaborative culture
Strong leadership support