Account Services Manager II

Digi International

. Own the post-sale relationship for a portfolio of small-to-mid-market accounts .

Posted 10/5/2026full-timeMishawaka • United StatesJuniorMid-Level💰 $57,000 - $89,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing post-sale customer relationships, leveraging AI tools and CRM platforms to drive customer engagement and success. Proven ability to prioritize and grow a dynamic portfolio while collaborating with internal teams to advocate for customer needs.

Highest-signal resume keywords

Customer Success ManagementAI Tools ProficiencyCRM Platform ExperienceStrong Communication SkillsPortfolio Prioritization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementCustomer Health MonitoringData-Driven InterventionOnboarding ManagementRenewal Management

Soft Skills

Proactive Engagement MindsetStrong Prioritization Skills

Tools & Technologies

TotangoCRM PlatformsAutomation Tools

Industry Keywords

FoodserviceQSRHealthcareIoTSaaS

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Own the post-sale relationship for a portfolio of small-to-mid-market accounts
Manage customers through kickoff, onboarding, adoption, renewals, and advocacy
Build multi-threaded relationships within customer organizations
Conduct proactive outreach cadences and identify customer problems early
Travel to key customers, approximately 25% of the time, to build trust and deepen engagement
Manage a large, dynamic book of business and prioritize customer engagement
Monitor customer health signals and use data to drive proactive intervention
Leverage AI tools and automation across a high-volume portfolio
Maintain accurate and timely records in Totango and CRM platforms
Meet and exceed KPIs across adoption, retention, renewal, and customer advocacy
Partner with Sales to surface expansion and upsell opportunities
Collaborate with Marketing and Product to share feedback, success stories, and roadmap input
Advocate internally for customer needs
Coordinate with internal teams to resolve adoption blockers and escalate issues
Identify and document customer use cases for the broader Customer Success team

Requirements

What you’ll need

2+ years of experience in customer success, account management, or a related client-facing role
Demonstrated ability to manage and grow customer relationships in a fast-paced environment
Strong prioritization skills and ability to triage a large portfolio
Proactive engagement mindset
Comfortable using AI tools, automation, and customer health platforms such as Totango
Proficiency in CRM and CS platforms is a strong plus
Excellent written and verbal communication skills
Bachelor's degree in Business, Communications, Marketing, or a related field or equivalent
Willingness to travel approximately 25% of the time
Hybrid availability in or around Mishawaka, IN
Valid work authorization in the United States at the time of application
No visa sponsorship available
Experience in foodservice, QSR, or healthcare is desired but not required
Familiarity with IoT or SaaS platforms is desired but not required

Benefits

Comp & perks

Short-term incentive program
New hire stock award
Paid parental leave
Open (uncapped) PTO
Hybrid work environment
Medical, health & wellbeing offerings
Competitive compensation offerings