FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Cash Management services, including customer onboarding, ACH processing, and compliance with banking regulations. Proficient in maintaining consultative relationships and providing exceptional customer service in a fast-paced banking environment.
Highest-signal resume keywords
Cash Management ServicesACH ProcessingCustomer OnboardingRegulatory ComplianceMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash ManagementACH Rules and RegulationsElectronic Banking ProductsRemote Deposit CaptureLockbox ServicesTransaction Exception HandlingCredit Underwriting StandardsBill Payment ResearchFee Setup AnalysisSystem Functionality Support
Soft Skills
Excellent Communication SkillsOrganizational SkillsInterpersonal SkillsProblem-Solving SkillsDetail-Oriented
Tools & Technologies
Intuit/QuickBooksMicrosoft OfficeInternet ExplorerGoogle ChromeExcel Spreadsheets
Industry Keywords
Banking ExperienceRetail BankingBusiness BankingDeposit RegulationsNACHA Rules
About the role
Key responsibilities & impact- Coordinate and participate in the sales, development, facilitation, implementation, and servicing of Cash Management services
- Provide customer service, troubleshoot issues, and support internal and external customers
- Research bill payments, Intuit/QuickBooks, and security-token issues
- Serve as subject matter expert and liaison for Dime Bank’s Cash Management products and services
- Manage and support timely setup, implementation, and initial training of new cash management customers
- Maintain consultative relationships with cash management customers
- Support onboarding of new customers across various systems
- Review signed agreements, credit underwriting standards, credit file limits, analysis and fee setup
- Support customers with ACH origination files, transaction exceptions, transmission errors, electronic services, account analysis, Remote Deposit Capture, Lockbox, Sweeps, Wires, Intrafi, Positive Pay, and system functionality
- Review daily Lockbox, Positive Pay, and ACH Origination exception items and communicate decisions to customers
- Prepare annual review documentation to ensure customer volumes align with approved risk limits
- Conduct daily reviews of Remote Deposit Capture deposits
- Analyze cash management product and service sales and service performance
- Support establishment of new or updated services for existing business cash management customers
- Assist with customer onboarding training
- Support the Cash Management Relationship Manager, Retail Banking Managers, and Commercial Loan Officers
- Assist in testing and implementing new products, services, updates, and releases
- Support Deposit Operations and Digital Banking with customers’ normal deposit banking activity
- Review cash management procedures and forms annually and recommend updates
- Back up daily ACH transaction-error and exception processing, including unauthorized-transaction returns, in accordance with regulatory guidelines and NACHA rules
- Maintain knowledge of federal and state laws, regulations, and bank policies
- Ensure compliance with applicable laws, rules, and regulations
- Perform other assigned job-related duties
Requirements
What you’ll need- 5-7 years banking experience in retail, business banking or operations system support
- Familiarity with cash management and electronic banking products and services, including deposit regulations
- Ability to multitask, work in a fast-paced environment, and meet deadlines
- Excellent communication, organizational, and interpersonal skills
- Self-starter with strong problem-solving skills and ability to work as a team player
- Practical experience with Microsoft Office/Network environment, Internet Explorer, Google Chrome, internet cookies, and Excel spreadsheets
- Ability to interact positively and tactfully with customers and inspire confidence and trust
- Detail-oriented and well organized
- Ability to accept and adapt to change
- Knowledge of ACH rules and regulations recommended
- Proficiency in written and verbal communications
- Strict adherence to all bank policies
- General office environment and computer use
Benefits
Comp & perks- Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990