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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and delivering training programs tailored to retail banking, with a strong focus on consultative sales, customer service, and compliance with banking regulations. Proficient in utilizing technology and instructional materials to enhance team member skills and performance.
Highest-signal resume keywords
Retail Banking ProceduresCOCC Insight Banking SoftwareTraining Program DevelopmentProject ManagementExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Program DevelopmentConsultative Sales TrainingCustomer Service TrainingBanking FundamentalsFraud Recognition TrainingIn-Person Classroom TrainingVirtual TrainingWordExcelPowerPoint
Soft Skills
Attention to DetailTime ManagementProject ManagementRelationship BuildingAdaptability
Tools & Technologies
COCC Insight Banking Software
Industry Keywords
Retail BankingBank Secrecy ActCode of ConductAdult Learning TrendsTraining Vendor Management
About the role
Key responsibilities & impact- Design, implement, and evaluate training programs to improve team member skills
- Identify employee training needs and develop instructional materials and curricula
- Deliver engaging instructor-led, web-based, and blended training sessions
- Deliver retail banking training across branch locations in collaboration with Retail Banking and Branch Operations leadership and subject matter experts
- Coordinate, develop, deliver, and evaluate training for new and existing team members
- Provide training on consultative sales, customer service, banking fundamentals, product knowledge, cross-training, new-hire training, refresher courses, procedural updates, technology, system conversions, fraud recognition, and managerial soft skills
- Lead projects and developmental programs that cultivate, engage, and develop talent
- Host and moderate corporate training sessions
- Prepare and edit training materials, record live sessions, schedule training, send invitations and reminders, and complete follow-up activities
- Apply a consulting, customer-centric, and goal-driven approach to development
- Challenge outdated processes, champion change, and propose innovative improvements to management
- Identify root causes of training and development issues and develop solutions for performance gaps
- Partner with technology vendors to understand system functionality and teach system changes
- Develop and maintain the Retail training calendar, registration site, and training logistics
- Maintain knowledge of Dime Bank policies, procedures, programs, and guidelines
- Promote compliance with the Code of Conduct, Bank Secrecy Act, and applicable state and federal laws and regulations
- Manage and evaluate training vendor relationships
- Coordinate employee educational programs and maintain related records
- Participate in the budget process, manage educational invoices, and ensure budget adherence
Requirements
What you’ll need- Associate degree or equivalent from two-year college or technical school, or equivalent combination of education and experience
- Minimum of 3 years of experience in a financial institution as a teller, personal/universal banker, or assistant manager preferred, or minimum of 3 years of experience in a field providing the required knowledge, skills, competencies, and abilities
- Minimum of 2 years’ experience utilizing COCC Insight banking software, including teller transactions and personal/universal banker new account opening, maintenance, and inquiries
- Deep understanding of retail banking procedures, practices, processes, systems, technology, and culture
- Excellent written, verbal, and communication skills for development and facilitation of training
- Strong attention to detail, time management, and project management skills
- Ability to work independently and handle multiple priorities
- Ability to remain flexible and adaptable in a rapid and changing environment
- Proven experience creating and facilitating learning/training materials
- Ability to build rapport and relationships across business lines
- Ability to maintain confidentiality and integrity and appropriately handle sensitive information
- Proficient in Word, Excel, and PowerPoint
- Comfortable adopting new technology and systems to create and deliver training
- Willingness to travel to different branch locations within the Bank’s footprint
- Current knowledge of trends in adult learning
- In-person classroom training and virtual training experience desired
- Exempt position
Benefits
Comp & perks- Tuition reimbursement
- Employee educational programs, including CFT, CT School of Finance & Management, and other professional development programs
- Professional development opportunities
- Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990