IT Infrastructure Support Specialist

Diodes Incorporated

. Provide Tier 2 technical support for desktop, laptop, printer, mobile device, and application issues .

Posted 10/13/2026full-timeMilpitas • California • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 2 technical support for various devices and applications, while maintaining Windows Server environments and implementing security best practices. Strong capabilities in user onboarding, documentation, and vendor coordination enhance operational efficiency.

Highest-signal resume keywords

Tier 2 Technical SupportWindows Server ManagementActive DirectoryNetwork TroubleshootingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportNetwork ConfigurationInfrastructure MonitoringSystem MigrationPatch Management

Soft Skills

Analytical SkillsProblem-SolvingTime ManagementDetail-OrientedCommunication Skills

Tools & Technologies

DNSDHCPSwitchesRoutersFirewalls

Certifications & Qualifications

CompTIAMicrosoftCiscoPalo AltoVMware

Industry Keywords

Help DeskUser OnboardingAccess ManagementIncident ManagementService Request Management

Tech Stack

Tools & technologies

DNSFirewallsVMware

About the role

Key responsibilities & impact

Provide Tier 2 technical support for desktop, laptop, printer, mobile device, and application issues
Support user onboarding and offboarding, including account provisioning, equipment deployment, and access management
Support remote and onsite users, including VP, SVP, and C-suite employees
Maintain and support Windows Server environments, Active Directory, DNS, DHCP, and related infrastructure services
Install, configure, monitor, and troubleshoot switches, routers, wireless access points, and firewalls
Monitor infrastructure performance, capacity, and availability and proactively identify improvement opportunities
Assist with infrastructure upgrades, system migrations, and technology refresh projects
Create and maintain infrastructure documentation, network diagrams, standards, and operating procedures
Implement and maintain security best practices, including patch management, endpoint security, and access controls
Maintain accurate incident, service request, and change management records
Coordinate with vendors and service providers to resolve technical issues and maintain support contracts

Requirements

What you’ll need

Bachelor's degree in Information Technology or a related field required
At least 3-5 years of experience with help desk or network-related duties
Excellent customer service and communication skills
Strong analytical and problem-solving abilities
Ability to prioritize multiple tasks in a fast-paced environment
Detail-oriented with strong documentation, organizational, and time-management skills
Ability to work independently and collaboratively within a team
Willingness to continuously learn and adapt to emerging technologies
Vendor certifications such as CompTIA, Microsoft, Cisco, Palo Alto, or VMware are preferred
Participation in after-hours maintenance activities and on-call rotations as required

Benefits

Comp & perks

Incentive compensation may be available in addition to base salary
Comprehensive benefits package
Networking and mentoring with members of Diodes' workforce
Collaboration and exposure to a global team and resources
Practical, project-based experience to strengthen technical and professional skills