Customer Success Director

DISQO

. Manage a portfolio of DISQO’s largest and most complex, revenue-critical accounts .

Posted 10/21/2026full-timeRemote • New York • United StatesLead💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in managing complex, high-revenue accounts with a focus on renewals and expansion, leveraging AI tools to enhance client value and operational efficiency. Strong ability to build relationships with VP/C-suite stakeholders and mentor teams in account strategy and commercial acumen.

Highest-signal resume keywords

Customer Success ManagementAccount Strategy DevelopmentAI FluencyCommercial AcumenStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal StrategyExpansion StrategyMarket ResearchInsights AnalysisSaaS ExpertiseClient Relationship ManagementContract NegotiationRevenue Growth StrategyWorkflow Automation

Soft Skills

MentoringCoachingJudgmentProblem SolvingCuriosity

Tools & Technologies

AI ToolsCustom SkillsAgentsWorkflowsPlaybooks

Industry Keywords

MarTechClient-Facing RoleC-Suite EngagementOrganizational ChangeAccount Health

About the role

Key responsibilities & impact

Manage a portfolio of DISQO’s largest and most complex, revenue-critical accounts
Build and sustain relationships with VP/C-suite champions
Own account strategy, renewals, and expansion
Serve as point person for strategically important, contractually complex, or at-risk accounts
Represent customer perspectives in product, sales, and leadership conversations
Partner with Product on roadmap input and Sales on expansion strategy
Use AI tools, custom skills, agents, and artifacts to improve velocity, client value, and efficiency
Mentor and coach CSMs on account strategy, difficult conversations, commercial acumen, and AI
Develop expert fluency in DISQO’s platform, research methodologies, and client industries
Create playbooks, templates, AI-powered workflows, and escalation paths
Improve the CS organization’s collective practices

Requirements

What you’ll need

10+ years in customer success, account management, or a client-facing strategic role, ideally in market research, insights, MarTech, or SaaS
Track record of owning complex, high-revenue accounts end-to-end, including renewal and expansion of six- and seven-figure relationships
Comfort operating with VP/C-suite stakeholders and navigating ambiguity, competing priorities, and organizational change on the client side
Strong commercial acumen connecting account health to revenue, retention, and growth
Demonstrated, hands-on fluency with AI, including building or configuring custom skills, agents, or artifacts
Demonstrated pattern of raising the level of people and process without formal management responsibility
Deep curiosity about the client’s business
Excellent judgment about solving independently, involving specialists, or escalating

Benefits

Comp & perks

Flexible hybrid approach
100% covered Medical/Dental/Vision for employee, competitive dependent coverage
Stock options
401K
Generous PTO policy
Team offsites, social events & happy hours
Life Insurance
Health FSA
Catered lunch and fully stocked kitchen
Paid Maternity/Paternity leave
Disability Insurance
Travel Assistance Program
24/7 Counseling Services offered to Employees