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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in adjusting auto liability claims, including complex vehicle physical damage and total loss claims, while ensuring compliance with state regulations. Strong negotiation and communication skills are essential for guiding members and collaborating with internal teams and vendors.
Highest-signal resume keywords
Injury Adjusting ExperienceAuto Liability Adjusting ExperienceNegotiation SkillsInsurance Adjuster LicenseComplex Vehicle Claims Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationInvestigationAdjudicationCoverage EvaluationConflict ResolutionTime ManagementFinancial JudgmentCatastrophe Response OperationsTotal Loss Claims HandlingMulti-Vehicle Claims
Soft Skills
CommunicationProblem-Solving
Certifications & Qualifications
Insurance Adjuster License
Industry Keywords
Auto Claims ContractsState Insurance RegulationsBodily Injury ClaimsPhysical Damage ClaimsRisk Management
About the role
Key responsibilities & impact- Adjust non-attorney-involved soft tissue bodily injury and auto physical damage claims within assigned authority
- Confirm policy coverage, investigate loss details, determine legal liability, and evaluate damages in compliance with state laws and regulations
- Guide members through timelines and next steps, delivering proactive, best-in-class service and communication
- Partner with internal teams, business partners, and vendors to resolve claims efficiently while monitoring and managing risk
- Participate in catastrophe response operations, which may include mandatory on-call periods, evening/weekend/holiday work, and travel with minimal notice
Requirements
What you’ll need- High School Diploma or GED
- At least 1 year of injury adjusting or auto liability adjusting experience, including complex vehicle physical damage claims (e.g., total loss, multi-vehicle, or non-owned vehicles)
- Working knowledge of auto claims contracts, coverage evaluation, investigation, negotiation, adjudication, and state insurance regulations
- Strong negotiation, conflict resolution, communication, problem-solving, and time-management skills
- Sound financial judgment
- Ability to acquire and maintain required insurance adjuster licenses within 90 days (up to 3 attempts)
- Nice-to-have: Current experience in a Senior Auto Adjuster / Complex role, or 1+ year as a Complex Senior Auto Adjuster
- Nice-to-have: 2+ years of auto liability or casualty adjusting experience with complex/multi-vehicle claims
- Nice-to-have: Previous experience handling total loss claims
Benefits
Comp & perks- Relocation assistance is not available
- Hybrid work arrangement