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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L3 application support for web-based platforms, with strong capabilities in .NET debugging, SQL Server optimization, and root cause analysis. Proficient in collaborating with development teams and communicating effectively with stakeholders to resolve complex application issues.
Highest-signal resume keywords
L3 Application SupportHands-On .NET DebuggingStrong SQL Server OptimizationRoot Cause AnalysisExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
.NET Framework 4.0 and Above.NET Core 8C#ASP.NETJavaScriptJQuerySQL Query WritingStored ProceduresSSRSRoot Cause Analysis
Soft Skills
Verbal CommunicationWritten Communication
Tools & Technologies
SQL ServerGitHubPower BIMicrosoft Azure
Industry Keywords
ITIL FrameworksWeb-Based ApplicationsApplication Performance MonitoringEscalation ManagementPayroll Domain Knowledge
Tech Stack
Tools & technologiesASP.NETAzureJavaScriptjQuerySQL.NET
About the role
Key responsibilities & impact- Serve as the primary point of contact for L3 application support on web-based platforms
- Own client-escalated issues through resolution
- Diagnose and troubleshoot complex application problems, including performance issues, bugs, and system errors
- Trace root causes through .NET application code and SQL Server
- Deliver fixes or work with the development team to implement them
- Conduct root cause analysis on recurring issues and implement preventive measures
- Monitor application performance and recommend optimizations
- Write standard operating procedures and troubleshooting guides
- Deploy and test updates, patches, and enhancements
- Help end users understand the applications and avoid predictable problems
- Collaborate with development and infrastructure teams on complex problems
- Communicate with stakeholders while incidents are live
Requirements
What you’ll need- 4–8 years of industry experience, with substantial time in L3 or BAU support on web-based applications
- Hands-on .NET for debugging and bug fixing: C#, ASP.NET, .NET Framework 4.0 and above, and .NET Core 8
- Front-end troubleshooting in JavaScript and jQuery
- Strong SQL Server: query writing and optimization, stored procedures, functions, triggers, and views, plus the analysis and debugging tools that go with them
- Strong experience with SQL-based reporting, particularly SSRS
- Genuine root cause analysis ability
- Excellent verbal and written communication for stakeholder and end-user interaction
- A bachelor's degree in Computer Science, Information Technology, or a related field
- Source control familiarity, such as GitHub
- Nice to have: Sigma or Power BI
- Nice to have: applications hosted on Microsoft Azure
- Nice to have: familiarity with ITIL frameworks and support best practice
- Nice to have: payroll, benefits, or HR domain knowledge
- Nice to have: experience measurably reducing escalation volume
- Availability for the schedule of 3:00 PM–12:00 AM EAT, Monday to Friday
- Ability to overlap with US-based teams
Benefits
Comp & perks- Competitive compensation
- Learning support