Dispatcher

DIY Depot

. Field phone calls to ensure the right service technician is dispatched to the right customer at the right time .

Posted 10/13/2026full-timeTucson • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while providing quality customer service in the HVAC industry. Proficient in dispatching and coordinating service calls, with a focus on attention to detail and effective time management.

Highest-signal resume keywords

HVAC Industry ExperienceService Titan Software ExperienceStrong Communication SkillsCustomer Service OrientationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsEmpathyPositive AttitudeResults-DrivenTime Management

Tools & Technologies

Service Titan Software

Industry Keywords

HVACPlumbingElectricalSewerCustomer Service

About the role

Key responsibilities & impact

Field phone calls to ensure the right service technician is dispatched to the right customer at the right time
Receive, coordinate, and disseminate calls for HVAC, Plumbing, Electrical, and Sewer departments
Prioritize incoming calls, determine the type of response needed, and dispatch accordingly
Obtain complete and accurate information
Communicate verbally and in writing to receive and convey instructions
Communicate with co-workers, other departments, and the public to obtain or provide information
Provide quality customer service to internal and external customers
Demonstrate interpersonal skills when interacting with coworkers, supervisor, and technicians
Maintain computer logs and records
Report to the Sewer Manager
Perform other assigned duties as needed

Requirements

What you’ll need

HVAC industry experience
Service Titan software experience preferred
Strong communication skills and ability to collaborate effectively
Empathy and positive attitude
Ability to work well in high stress situations
Results-driven self-starter who takes initiative, recommends solutions, and demonstrates a high level of professionalism
Ability to de-escalate and provide solutions to customers before escalating to the next management tier
Attention to detail and accuracy
Exceptional time management skills
Ability to lift, lower, push, and pull objects of up to 25 lbs. unassisted
Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time
Work Mondays through Fridays between 7AM and 6:30PM; occasional weekend hours may be required at peak times

Benefits

Comp & perks

A culture that values effort and rewards results
Health, dental, and vision insurance with low employee contributions
100% company-paid healthcare coverage available for employees
Paid vacation and sick time
Seven paid holidays each year
401(k) retirement savings options with company match
Affordable supplemental insurance offerings including accident, life, critical illness, and disability
Weekly pay
Ongoing training and development opportunities