IT Support Technician

DJ&A

. Serve as the hands-on, go-to technology resource for engineers, surveyors and staff in the Southeast region .

Posted 10/23/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $30 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting Windows devices, Microsoft 365, and networking fundamentals while providing exceptional customer service and support for engineering and design applications. Capable of managing multiple requests independently and effectively communicating technical concepts to users.

Highest-signal resume keywords

Windows 10/11 TroubleshootingMicrosoft 365 Client ServicesActive Directory AdministrationNetworking FundamentalsRemote Support Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportEnd-User SupportTroubleshootingImaging and Application DeploymentWireless TroubleshootingPrinter and Peripheral SetupMobile Device ManagementTicketing System ManagementData Offload WorkflowsConference Room Support

Soft Skills

Customer ServiceClear CommunicationProblem-SolvingTime ManagementIndependent Work

Tools & Technologies

ServiceNowJiraMicrosoft IntuneAutodeskBentleyEsri ArcGISVPNMFARemote-Access ToolsAudio/Visual Equipment

Certifications & Qualifications

CompTIA A+Network+Microsoft 365 FundamentalsMicrosoft Endpoint Administrator

Industry Keywords

Engineering SoftwareArchitecture SoftwareConstruction SoftwareSurvey HardwareDrone Data Workflows

Tech Stack

Tools & technologies

DNSITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Serve as the hands-on, go-to technology resource for engineers, surveyors and staff in the Southeast region
Own IT issues from first contact through second-level resolution
Support users remotely by phone, chat and remote-access tools, and in person when needed
Provide support for regional offices and coordinate escalations with infrastructure, applications and vendors
Identify recurring problems and flag them for root-cause fixes
Handle requests through phone, chat, email, self-service portal and in person
Troubleshoot Windows devices, Microsoft 365, Teams, identity and MFA, printers, plotters, peripherals and mobile devices
Troubleshoot Wi-Fi, VPN and local network issues
Process access requests, password and MFA resets, distribution list and license changes
Log requests in the ticketing system, update users and maintain accurate asset inventory
Support Autodesk, Bentley and Esri engineering, design and GIS applications, including license clients and large-format printing
Support survey and field hardware, data offload workflows and drone data handling
Image, configure, deploy, refresh and securely retire devices and peripherals
Run onboarding and offboarding for accounts, permissions, devices and system access
Set up and troubleshoot conference room and audio/visual equipment
Write and maintain knowledge base articles and technical procedures
Educate users on equipment and software and explain technical issues in plain language
Support company-wide migrations, security controls, application changes and acquired-office integrations
Participate in occasional weekend maintenance
Meet regional service levels and satisfaction targets and standardize devices within the first twelve months

Requirements

What you’ll need

4+ years of hands-on desktop, end-user or help desk support, including on-site and remote support of multiple office locations
Strong, methodical troubleshooting and problem-solving skills
Ability to work independently and manage time and multiple requests
Excellent customer service skills
Clear spoken and written communication
Ability to explain technical concepts in plain language and write clear ticket notes and documentation
Judgment to represent IT credibly to senior engineers and office leaders
Valid driver's license and willingness to travel within the region
Ability to lift and move equipment up to 50 lbs
Windows 10/11 endpoint troubleshooting, imaging and application deployment
Microsoft 365 client services and Teams
Active Directory and Microsoft Entra ID account administration, permissions and MFA support
Networking fundamentals including TCP/IP, DNS, DHCP and VPN
Wireless troubleshooting
Printer, plotter and peripheral setup and troubleshooting
Remote support tools and a ticketing/ITSM system such as ServiceNow or Jira
Mobile device management such as Microsoft Intune
Preferred: experience supporting architecture, engineering or construction software including Autodesk, Bentley and Esri ArcGIS
Preferred: experience supporting survey/field hardware or drone data workflows
Preferred: conference room and audio/visual support experience
Preferred: experience with an office acquisition or IT integration
Preferred: certifications such as CompTIA A+ or Network+, Microsoft 365 Fundamentals or Microsoft Endpoint Administrator
Preferred: associate degree in Information Technology or a related field

Benefits

Comp & perks

Remote work arrangement
East Coast business hours
Full-time employment with rare weekend maintenance
Travel within the region
Escalation support from the IT Service Delivery Manager and infrastructure and applications teams