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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong attention to detail and numerical skills while effectively managing operational tasks in compliance with financial services documentation and settlement procedures. Capable of driving process improvements and providing exceptional customer service to internal and external stakeholders.
Highest-signal resume keywords
Attention To DetailCustomer ServiceData EntryProcess ImprovementDocumentation Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Transactions ProcessingBanking ProceduresSettlement ProceduresCredit Approvals InterpretationPPSR RegistrationsCompliance ChecksOperational Task ManagementPayment ProcessingDocuSign ExecutionData Reconciliation
Soft Skills
Verbal CommunicationWritten CommunicationNegotiation SkillsTeam CollaborationAdaptability
Industry Keywords
Commercial FinanceFinancial ServicesCustomer OnboardingOperational EnquiriesVendor Management
About the role
Key responsibilities & impact- Process Commercial Finance transactions accurately, promptly, and in compliance with company policies
- Support Account Managers in achieving new business volume, risk cost budget, and portfolio administration targets
- Act as the first point of contact for operational enquiries from dealers and vendors
- Record and maintain compliant documentation and complete operational tasks within required timeframes
- Provide customer service to internal and external stakeholders through phone and email
- Apply business procedures and complete required training
- Drive process improvement and automation
- Undertake additional operational tasks as directed by the Team Leader
- Identify and resolve problems before they impact DLL, customers, dealers, or vendors
- Interpret credit approvals and issue Letters of Offer
- Collaborate with credit and legal teams to execute documentation via DocuSign
- Liaise with third-party financiers on Deeds of Priorities and Deeds of Release
- Lodge Master PPSR and ALLPAP registrations
- Perform customer onboarding and training
- Set up suppliers and complete compliance checks
- Record dealer/vendor approvals and coordinate releases and settlements
- Review, action, and book requests into the system accurately and within agreed timeframes
- Handle Floor Plan administration requests, data entry, and ad hoc requests
- Allocate daily payments and complete internal and external reconciliations
- Process payment reversals, waivers, and other payment-related requests
Requirements
What you’ll need- Strong attention to detail and numerical skills
- Good understanding of documentation, banking and settlement procedures in a financial services environment
- Ability to suggest improvements to systems and processes
- Ability to effectively share knowledge
- Excellent verbal and written communication skills
- Ability to work both as part of a team and autonomously
- Initiative and adaptability in a fast-paced environment
- Ability to identify and meet internal and external customer requirements
- Ability to develop and maintain relationships with internal and external clients
- Timely and accurate computer data entry
- Intermediate to advanced computer skills
- Strong negotiation skills
- Ability to prioritise, work with minimum supervision, manage conflicting demands and meet deadlines
- Experience in data entry and outbound phone calls
- Previous experience in operations, customer service and collections is desirable
- Successful completion of a background check
Benefits
Comp & perks- Two working days per year volunteering for a local charity
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs
- Wellbeing support across connection, health, finance, and lifestyle
- Employee referral program