Monitoring & Support Associate

dLocal

. Generate reports and monitor important industry metrics .

Posted 10/8/2026full-timeShenzhen • ChinaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and the ability to monitor industry metrics while effectively communicating with teams. Proficient in troubleshooting and optimizing processes to enhance customer experience and ensure operational efficiency.

Highest-signal resume keywords

Analytical ToolsSQLExcelCustomer Experience OptimizationIssue Prevention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Report GenerationData MonitoringTroubleshootingProcess OptimizationTicket Management

Soft Skills

ProactiveCritical ThinkingDecision MakingEffective CommunicationIndependence

Tools & Technologies

KibanaDatabases

Industry Keywords

Payments IndustryTech IndustrySLA Fulfillment

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Generate reports and monitor important industry metrics
Monitor and identify anomalies or patterns early to prevent escalation
Involve, escalate, and communicate with other teams through the correct channels in a timely and clear manner
Troubleshoot and make necessary adjustments to ensure operations are not affected
Innovate and find new ways to optimize internal processes and improve customer experience
Prioritize and respond to urgent tasks
Maintain up-to-date knowledge of technical processes, functions, and requirements
Manage tickets, questions, and issues reported by customers
Follow up on issues internally to ensure SLAs are fulfilled

Requirements

What you’ll need

Bachelor's degree or student
Availability to work during weekends
Experience working in the payments or tech industry is a plus
Proactive, independent, critical thinking, issue prevention attitude, great energy, and decision making
Knowledge of analytical tools such as Excel, SQL, Databases, and Kibana is a plus
Advanced/Fluent English
Working from Tuesday to Saturday, 7 am to 4 pm, with a 1-hour break

Benefits

Comp & perks

Flexibility in how you work: flexible schedules and, depending on your role and location, a combination of self-managed focus time with in-person connection in collaboration hubs
Fintech industry: dynamic and ever-evolving environment
Referral bonus program
Work From Anywhere: Team members can work while traveling for up to 3 months every year