FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
End User Support Specialist – Tier 1
DMI (Digital Management, LLC). Provide an excellent end user experience by resolving potential or actual technical issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving technical issues related to hardware, software, and network systems while ensuring compliance with privacy regulations. Proficient in providing user training and support, maintaining system health, and managing help-desk requests effectively.
Highest-signal resume keywords
CompTIA A+ CertificationMicrosoft Certified Solutions Associate (MCSA)Troubleshooting Software PackagesData Backup DutiesAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Hardware DevicesConfiguring Computer SystemsDiagnosing ProblemsInstalling Desktop HardwareUpdating Operating SystemsAssisting Users with Software ProblemsMaintaining System HealthPerforming Regular MaintenanceGuiding Users through SolutionsHandling Sensitive Data
Soft Skills
Strong Attention to DetailOrganizational SkillsMultitasking SkillsCritical ThinkingFlexibility in Scheduling
Tools & Technologies
Microsoft Office ProductsDesktop ComputersLaptopsPeripheralsMobile Devices
Certifications & Qualifications
CompTIA A+ CertificationMicrosoft Certified Solutions Associate (MCSA)Microsoft Technology Associate (MTA)Microsoft Office Specialist (MOS)Cisco Certified Entry Networking Technician (CCENT)Cisco Certified Technician (CCT)
Industry Keywords
Technical SupportHelp DeskPrivacy RegulationsData CorruptionQuality Assurance
About the role
Key responsibilities & impact- Provide an excellent end user experience by resolving potential or actual technical issues
- Troubleshoot software packages, hardware devices, and peripherals
- Configure computer systems according to company policies
- Handle sensitive data in compliance with strict privacy regulations
- Diagnose problems and follow up to ensure resolution
- Perform regular maintenance and update operating systems while minimizing downtime and increasing productivity
- Assist with data backup duties in case of data corruption
- Work with vendors to troubleshoot and resolve issues
- Support reported problems with desktop computers, laptops, peripherals, and mobile devices
- Install and configure desktop hardware, software, and peripherals using standard procedures
- Assist users with hardware, software, and network problems and guide them through solutions
- Train users on computer hardware and software, including printers, email programs, and software applications
- Track pending and completed help-desk requests to monitor product and computer/network system health
- Answer inbound phone calls and respond to voicemails
- Answer inbound chats
- Maintain satisfactory quality assurance scores
- Assist other teams with overflow work
Requirements
What you’ll need- Associate degree or better in Information Technology or Computer Science
- CompTIA A+ certification
- Microsoft Certified Solutions Associate (MCSA) certification
- Microsoft Technology Associate (MTA) certification
- Microsoft Office Specialist (MOS) certifications in one or more Microsoft Office products
- Cisco Certified Entry Networking Technician (CCENT) certification
- Cisco Certified Technician (CCT) certification
- Regular and reliable attendance
- Ability to work overtime to complete projects
- Strong attention to detail and organizational skills
- Multitasking skills and ability to keep up in a fast-paced work environment
- Ability to utilize critical thinking to complete tasks
- Ability to be flexible in scheduling to meet business needs
- Must be able to complete a required fingerprint background investigation successfully
- Ability to work in an office environment
- Ability to sit for long periods of time
- Ability to utilize a keyboard and mouse
- Ability to work in front of a computer screen for long periods of time
- Must be a U.S. Citizen
- Must be local to MD
- Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information
Benefits
Comp & perks- Virtual health visits
- Commuter perks
- Pet insurance
- Entertainment discounts
- Annual performance reviews
- Tuition assistance
- Internal career growth opportunities
- Generous 401(k) matches
- Life insurance
- Disability insurance
- Financial wellness tools
- Annual awards
- Service anniversaries
- Referral bonuses
- Peer-to-peer shoutouts
- Healthcare coverage
- Wellness programs
- Flu shots
- Biometric screenings