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NOC Manager
DMI (Digital Management, LLC). Lead a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality metropolitan fiber connectivity .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Network Operations, particularly in metropolitan fiber service delivery, while effectively leading and managing a team to ensure optimal performance and client satisfaction. Proficient in utilizing optical test equipment and understanding complex network protocols to maintain high-quality service standards.
Highest-signal resume keywords
Network Operations ManagementMetro Fiber Service DeliveryOptical Test Equipment ProficiencyLayer 1/2/3 Protocols ExpertiseTeam Leadership and Coaching
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network OperationsFiber Network OperationsOptical Test EquipmentLayer 1/2/3 ProtocolsNetwork Monitoring SystemsGIS Map InterpretationEngineering Drawings UnderstandingTrouble Ticket ManagementStandard Operating ProceduresMethod of Procedure Documentation
Soft Skills
Customer ServiceTeam LeadershipWritten CommunicationVerbal CommunicationTime ManagementOrganizationAdaptability to Change
Tools & Technologies
Network Monitoring SystemsTicketing/ITSM Platforms
Certifications & Qualifications
Bachelor’s DegreeCisco CertificationNokia CertificationCiena CertificationITIL v4 CertificationITIL v5 Certification
Industry Keywords
BICSI StandardsGovernment Support RoleMetro Fiber Connectivity
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Lead a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality metropolitan fiber connectivity
- Manage day-to-day Network Operations Center (NOC) functions
- Schedule and coordinate daily workload for NOC Engineers
- Review and assign escalated issues and trouble tickets
- Assist in the workflow of the NOC team
- Oversee day-to-day operations to ensure work is completed accurately and closed in a timely manner
- Serve as the main point of contact for client coordination and relationships
- Manage and coach NOC staff, including performance evaluations
- Assist in hiring and training new personnel
- Oversee Standard Operation Procedures (SOP) and Method of Procedure (MOP) documentation
- Oversee special projects as assigned
- Provide required reporting to the client per contract requirements
Requirements
What you’ll need- Bachelor’s degree or equivalent experience
- 10+ years of Network Operations experience, focusing on fiber network operations
- 5+ years of Supervisory/Managerial experience
- Expert understanding of metro fiber service delivery
- Expert hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc)
- Expert knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF and BGP
- Experience with network monitoring systems and ticketing/ITSM platforms
- Ability to read and understand GIS Maps, engineering drawings and route schematics
- Strong abilities in Customer Service, Team Leadership, Written/Verbal skills, Organization, Time Management and Adaptability to Change
- Cisco, Nokia, Ciena or other primary fiber optic/network equipment manufacturer certification(s) preferred
- Deep understanding of BICSI Standards preferred
- 5+ years in a government support role preferred
- ITIL v4/v5 certification preferred
- No citizenship restrictions
Benefits
Comp & perks- Virtual health visits
- Commuter perks
- Pet insurance
- Entertainment discounts
- Annual performance reviews
- Tuition assistance
- Internal career growth opportunities
- Generous 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Annual awards
- Service anniversaries
- Referral bonuses
- Peer-to-peer shoutouts
- Healthcare coverage
- Wellness programs
- Flu shots
- Biometric screenings