Project Manager, ServiceNow ITSM Program

DMI (Digital Management, LLC)

. Lead delivery of a ServiceNow service management maturity, support, and development program for the U.S.

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $149,568 - $186,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Project Management, including Agile and Waterfall methodologies, with a strong focus on ServiceNow implementation and enterprise IT service management. Proven ability to manage project budgets, deliverables, and stakeholder relationships while ensuring compliance with government standards.

Highest-signal resume keywords

Project Management Professional (PMP) CertificationServiceNow Implementation ExperienceAgile Project Management MethodologiesRisk and Issue ManagementStakeholder Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementAgile MethodologiesWaterfall MethodologiesBudget ManagementRisk ManagementDeliverable ManagementScrum MasterOrganizational Change ManagementTraining ManagementServiceNow Platform Maturity

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal Communication

Certifications & Qualifications

Project Management Professional (PMP)

Industry Keywords

Enterprise IT Service ManagementGovernment Deliverable ManagementLegislative Branch ExperienceU.S. Senate ExperienceCapitol Hill Program Experience

Tech Stack

Tools & technologies

ITSMPMPServiceNow

About the role

Key responsibilities & impact

Lead delivery of a ServiceNow service management maturity, support, and development program for the U.S. Senate Sergeant at Arms
Lead assessment and planning producing a current-state baseline, future-state service delivery model, and prioritized implementation roadmap
Lead iterative implementation against the customer-approved roadmap
Own schedule, budget, risk, and deliverables across project management, governance, implementation, testing, training, organizational change management, and closeout
Develop the Project Plan within 20 business days of award
Develop, monitor, and maintain the project schedule and product backlog
Maintain the deliverable cadence map aligned to sprints, releases, or phases
Manage deliverables through draft, Government review and comment, and formal written COR acceptance
Produce Weekly Status Reports covering accomplishments, planned activities, schedule and deliverable status, risks, issues, dependencies, decisions, and milestones
Manage rework and resubmission of rejected deliverables
Serve as Scrum Master, facilitate ceremonies, remove impediments, and protect sprint scope
Support release and sprint planning, including scope, user stories, acceptance criteria, dependencies, testing, and change management
Identify, assess, and mitigate risks and issues
Own the Risk, Issue, Action, and Decision Log
Track budget, burn, and resource utilization against funded scope
Escalate funding, dependency, and technical feasibility constraints
Serve as primary management interface to the COR and customer leadership
Ensure industry best practices, techniques, and standards across the delivery team
Brief status, risks, and recommendations to technical and non-technical audiences

Requirements

What you’ll need

Bachelor of Science degree
Project Management Professional (PMP) certification
Four to six years of relevant project management experience
Experience managing enterprise IT service management or platform implementation projects of comparable scope and complexity
Demonstrated ability to serve as Scrum Master and implement Agile project management methodologies
Working familiarity with Waterfall methodologies and ability to operate in a hybrid delivery environment
Experience managing a formal Government deliverable set through draft, review, and written acceptance
Experience managing project budget and reporting financial status to a Government customer
Experience owning a risk and issue register and driving mitigation to closure
Exceptional interpersonal skills and ability to build and maintain effective stakeholder relationships
Strong written and verbal communication skills
Ability to successfully complete the background investigation required for U.S. Senate facility and system access
Ability to meet ongoing personnel security reporting requirements
Prior Legislative Branch, U.S. Senate, or Capitol Hill program experience
Experience managing a program with recurring deliverables and phase-gated acceptance milestones
Prior experience on a ServiceNow implementation, migration, or platform maturity engagement
Experience managing a delivery team including organizational change management and training functions
Must be a U.S. Citizen
Must meet eligibility requirements for access to classified information

Benefits

Comp & perks

Virtual health visits
Commuter perks
Pet insurance
Entertainment discounts
Annual performance reviews
Tuition assistance
Internal career growth opportunities
Generous 401(k) matches
Life and disability insurance
Financial wellness tools
Annual awards
Service anniversaries
Referral bonuses
Peer-to-peer shoutouts
Healthcare coverage
Wellness programs
Flu shots
Biometric screenings