Senior Technical Lead

DMI (Digital Management, LLC)

. Lead the COTS application support team and provide day-to-day direction on priorities and technical execution .

Posted 11/12/2026full-timeRemote • United StatesSenior💰 $152,513 - $190,642 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading COTS application support teams, ensuring compliance with federal regulations, and maintaining high customer satisfaction through effective communication and operational discipline. Proficient in managing incident resolution, performance reporting, and implementing process improvements within IT operations.

Highest-signal resume keywords

COTS Application SupportFederal IT ComplianceLeadership AbilitiesIncident Resolution ManagementBudgeting and Financial Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Systems KnowledgeInfrastructure ManagementSoftware DevelopmentPerformance ReportingProcess ImprovementChange Control ManagementTroubleshootingRisk AssessmentCybersecurity PoliciesResource Allocation

Soft Skills

Effective CommunicationTeam CollaborationConflict ResolutionStrategic Decision-MakingCustomer Satisfaction Focus

Tools & Technologies

Ticketing SystemsPerformance Reporting ToolsChange Control Board ProcessesIncident Management Systems

Industry Keywords

NIST ComplianceOperational Security ProtocolsFederal RegulationsCybersecurity StandardsEmerging Technologies

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead the COTS application support team and provide day-to-day direction on priorities and technical execution
Maintain technical excellence within the COTS application Operations and Maintenance group and promote operational discipline
Serve as the technical escalation point for application support questions, tickets, and coordination issues
Conduct performance reviews and offer feedback for continuous improvement
Foster a collaborative and solution-oriented team culture
Oversee ticketing systems, troubleshooting, and escalation of complex issues
Ensure timely and accurate resolution of incidents and service requests in accordance with SLAs
Maintain high customer satisfaction through professional, clear, and courteous communication
Review Change Requests before submission to the Change Control Board
Oversee application upgrades, patches, and migrations for COTS applications
Coordinate with client leads on backlog prioritization
Ensure adherence to federal regulations, cybersecurity policies, privacy standards, and operational security protocols
Conduct audits and risk assessments for federal IT compliance
Collaborate with cybersecurity teams to manage vulnerabilities and maintain secure IT infrastructure
Develop and maintain COTS performance reports covering incident resolution times, customer satisfaction, and issue trends
Analyze performance data and implement process improvements
Track emerging technologies and industry trends and integrate them into IT operations as appropriate

Requirements

What you’ll need

Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required
8+ years of relevant experience
In-depth knowledge of IT systems, infrastructure, and software development
Familiarity with government regulations, compliance, and security standards (e.g., NIST)
Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions
Effective communication with stakeholders, team members, and senior management
Budgeting and financial oversight skills to effectively manage the contract
Ability to allocate resources efficiently and track expenses
Must be a U.S. Citizen
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information

Benefits

Comp & perks

Virtual health visits
Commuter perks
Pet insurance
Entertainment discounts
Annual performance reviews
Tuition assistance
Internal career growth opportunities
Generous 401(k) matches
Life and disability insurance
Financial wellness tools
Annual awards
Service anniversaries
Referral bonuses
Peer-to-peer shoutouts
Healthcare coverage
Wellness programs
Flu shots
Biometric screenings
Remote work