Program Operations Coordinator

DocGo

. Continuously monitor clinical and operational queues, clinician coverage, customer support channels, and workflows across multiple virtual healthcare programs .

Posted 10/7/2026contractRemote • United StatesJuniorMid-Level💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations and customer support, with strong problem-solving and troubleshooting capabilities. Proficient in managing workflows, communication channels, and operational reporting in a fast-paced environment.

Highest-signal resume keywords

Healthcare Operations ExperienceCustomer Service SkillsProblem-Solving SkillsEMR ProficiencyTicketing System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare AdministrationOperational ReportingWorkflow ManagementTroubleshootingPrioritizationDecision-Making

Soft Skills

Organizational SkillsAttention to DetailWritten CommunicationVerbal CommunicationSound Judgment

Tools & Technologies

EMRsJiraSlackWeb-Based Operational Platforms

Industry Keywords

Customer SupportClinical SupportOperational SupportService-Level ExpectationsFast-Paced Environment

About the role

Key responsibilities & impact

Continuously monitor clinical and operational queues, clinician coverage, customer support channels, and workflows across multiple virtual healthcare programs
Manage and prioritize visit flow based on urgency, clinician availability, service-level expectations, and operational impact
Provide real-time operational support to clinicians regarding workflow, scheduling, platform, and process-related questions or issues
Serve as the primary overnight point of contact for customer support operations and manage patient/customer inquiries across designated support channels
Resolve, triage, and escalate customer support and operational issues requiring clinical, technical, partner, or leadership involvement
Monitor queues and workflows for backlogs, aging requests, coverage gaps, service-level risks, customer experience concerns, technical issues, and emerging operational problems
Troubleshoot operational and technical issues and manage support tickets or escalations through resolution or documented handoff
Monitor and triage communications across messaging, email, ticketing, phone, and clinical platforms
Support and route requests from patients, clinicians, partners, and internal teams
Respond to overnight operational disruptions, workflow changes, coverage concerns, and service-delivery issues
Maintain documentation of consult status, customer support activity, incidents, escalations, service-level misses, and outstanding work
Complete operational reporting and provide shift handoffs covering significant events, unresolved issues, and follow-up
Apply current workflows and operating procedures and incorporate new processes, programs, tools, and requirements

Requirements

What you’ll need

2+ years of experience in healthcare operations, customer service, clinical support, healthcare administration, or a related field
Strong organizational skills and exceptional attention to detail
Ability to work quickly and accurately in a fast-paced environment while managing multiple active priorities, communication channels, and workflows simultaneously
Excellent written and verbal communication skills
Strong problem-solving, troubleshooting, prioritization, and decision-making skills
High level of comfort with technology and ability to quickly learn, navigate, and work across multiple systems and platforms
Ability to work independently, exercise sound judgment, and recognize when an issue requires escalation
Experience with or comfort using EMRs, ticketing systems such as Jira, communication tools such as Slack, and other web-based operational platforms
Ability to reliably work the assigned overnight schedule
Ability to attend required daytime onboarding, training, staff meetings, and other designated operational sessions as scheduled
A college degree is not required with sufficient relevant experience
Candidates with substantial help desk, service desk, technical support, or similar troubleshooting experience may be considered with less direct healthcare operations experience

Benefits

Comp & perks

6-12 month temporary position with opportunity to extend or become permanent
W2 employment