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About the role
Key responsibilities & impact- Guide marina customers through product configuration, system integration, and go-live readiness
- Migrate and configure customer data including rates, inventory, contracts, and dock maps
- Configure POS systems and modular features such as Service, Rentals, and Fuel
- Manage implementation project timelines and ensure on-time go-lives with minimal customer friction
- Tailor onboarding to customer size, complexity, and technical sophistication
- Conduct training sessions focused on product adoption and operational success
- Create and improve training materials, onboarding documentation, and Help Center content
- Deliver training on product best practices for marina staff
- Develop customer-facing resources that reduce support burden and enable self-service learning
- Collect and synthesize customer feedback to influence product improvements and roadmap priorities
- Collaborate with Product, Sales, Support, and Marina Success Managers
- Build and refine implementation playbooks for customer segments and product tiers
- Identify implementation challenges and recommend process improvements
- Manage multiple implementations simultaneously while maintaining quality and attention to detail
Requirements
What you’ll need- 4+ years in Implementation, Onboarding, Customer Success, or similar customer-facing role, preferably in SaaS or technology-driven environments
- Strong organizational skills with proven ability to manage multiple complex projects simultaneously
- Excellent communication and training skills—ability to explain technical concepts clearly to non-technical audiences
- Experience with CRM and implementation tools; Salesforce experience strongly preferred
- Detail-oriented approach to data migration, system configuration, and customer-facing documentation
- Ability to balance multiple priorities, adapt quickly, and thrive in fast-paced environments
- Passion for technology, boating, hospitality, or operations is a plus