FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
B2B Onboarding Analyst, Junior
Doctoralia Brasil. Conduct online customer sessions, guiding new clients through the initial Feegow setup steps .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while effectively managing client onboarding processes. Capable of mapping customer needs and providing solutions in a collaborative and organized manner.
Highest-signal resume keywords
Client Onboarding ManagementVerbal And Written Communication SkillsProactive Customer GuidanceOrganizational SkillsBasic Knowledge Of Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic CommunicationCollaborative ProfileAbility To Learn QuicklyProactive Approach
Industry Keywords
Healthcare SystemsERP SystemsAdministrative RoutinesMedical PracticesCustomer Service
About the role
Key responsibilities & impact- Conduct online customer sessions, guiding new clients through the initial Feegow setup steps
- Explain the system’s main features in an objective, consultative manner
- Manage a portfolio of clients undergoing implementation, ensuring progress according to the schedule
- Map customer needs, identify blockers, and guide clients toward solutions throughout the onboarding process
- Document every interaction and keep records up to date in internal systems
- Support the organization of internal processes to provide a smoother implementation journey
- Maintain clear, empathetic, and responsive communication with customers throughout the onboarding lifecycle
Requirements
What you’ll need- Strong verbal and written communication skills
- Comfortable conducting online sessions and explaining processes step by step
- Well organized, with the ability to manage multiple clients and competing demands simultaneously
- Ability to learn quickly, particularly systems and operational workflows
- Proactive approach to anticipating needs and confidently guiding customers
- Collaborative profile, open to feedback, and focused on delivering a positive customer experience
- Basic knowledge of implementation, support, or customer service
- Previous experience with healthcare systems or ERP systems is a plus, but not required
- Familiarity with the administrative routines of clinics and medical practices is a plus, but not required
- Availability to work Monday through Friday, from 9:00 a.m. to 6:00 p.m. (40 hours per week)
Benefits
Comp & perks- Time-off benefits through the company’s time bank
- Home office allowance (R$100)
- Meal/food allowance on an iFood flexible benefits card (R$1 payroll deduction)
- Medical insurance (20% copayment)
- Dental insurance
- Group life insurance
- Childcare allowance (for children up to 5 years and 11 months old)
- StarBem: two free psychologist consultations per month and one free nutritionist consultation per month
- iFeel app for emotional support
- Wellhub membership for you and up to three dependents
- Pet insurance
- Birthday day off and company anniversary day off
- Partnership Club, with discounts at universities, language schools, and other institutions
- Bereavement leave: 10 days in the event of the death of a loved one and 2 days in the event of a pet’s death
- Maternity/paternity leave: 6 months for mothers and 30 days for fathers
- Referral Program: up to R$600 for referring new employees who stay with the company for more than 6 months
- Process feedback provided at every stage