Senior International Onboarding Consultant

Docusign

. Deliver a best-in-class customer onboarding experience that accelerates time to first value and helps customers deploy initial use cases .

Posted 11/6/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and project management within the Software as a Service industry, with a strong focus on customer engagement, feature adoption, and delivering tailored solutions. Proficient in managing multiple projects simultaneously while ensuring customer satisfaction and effective communication.

Highest-signal resume keywords

Customer Onboarding ExperienceProject Management SoftwareFluent In Portuguese And SpanishCustomer Engagement StrategyTechnical Capability In Software

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementCustomer OnboardingBusiness Process ReengineeringChange Management MethodologyTechnical Problem SolvingFeature Adoption StrategiesUtilization TrackingWorkflow OptimizationAdult Learning PrinciplesCustomer Lifecycle Management

Soft Skills

Strong Communication SkillsActive ListeningTime ManagementCreative Problem SolvingPresentation Skills

Tools & Technologies

SalesforceZoomProject Management Software

Industry Keywords

Software As A ServiceCustomer ServiceCustomer ExperienceCustomer AdvocacyRegulatory Compliance

About the role

Key responsibilities & impact

Deliver a best-in-class customer onboarding experience that accelerates time to first value and helps customers deploy initial use cases
Drive onboarding engagements from kick-off through project completion, ensuring delivery within scope, on time, and to defined outcomes
Discover customer needs and business objectives and tailor solutions accordingly
Identify opportunities to increase customer value, feature adoption, and product expansion using knowledge of the Docusign platform
Review customer workflows and identify optimization opportunities
Balance a multi-customer workload and meet defined outcomes
Complete customer-facing work through Zoom calls, phone calls, and email
Track and meet customer-utilization targets
Follow defined playbooks and required tools to track onboarding
Present information and resources using prescribed materials and strong presentation skills
Recommend self-service resources and online training
Guide customers through building and testing use cases
Serve as a thought leader, customer advocate, and partner to customers
Enable customers to become self-reliant after implementation
Proactively mitigate risks and accelerate time to live
Manage a high volume of projects, including notes, time entry, and project status reporting
Collaborate with Support, Sales, Product Management, and other multifunctional teams
Maintain current knowledge of product features, functionality, platform changes, and partner technologies
Contribute customer and vertical insights to improve the Customer Onboarding program and customer experience
Work with customers in North America and Latam
Troubleshoot product issues and find creative solutions
Lead and collaborate on onboarding team or customer side projects
Assist colleagues and managers with customer issues
Mentor and develop less experienced team members

Requirements

What you’ll need

Bachelor’s Degree
5+ years of customer service experience in the Software as a Service Industry
Business level proficiency for written and spoken English
Fluent or native speaker in Portuguese and Spanish
Experience in a customer facing, advisory, support or consulting delivery role
Strong technical capability and knowledge of adult learning principles, particularly in software
Experience implementing, onboarding or training in the Software as a Service Industry
Prior experience using Project Management software or Salesforce
Extensive Project Management or Coordination experience with proven track record of successful delivery of projects, including managing a high volume of projects at the same time
Business process reengineering and change management methodology knowledge and/or first-hand experience
Experience managing adoption, mitigating churn and/or driving expansion opportunities across the entire customer lifecycle
Demonstrated ability to identify new, creative ways to drive Customer technology adoption and usage
Ability to build effective strategy, both with our customers and internally, and couple it with execution
Strong time management and prioritization skills
Ability to develop and deliver messages and presentations to technical and non-technical audiences
Strong verbal and written communication and presentation skills
Ability to properly set and reset expectations, and de-escalate situations with customers
Active Listening skills to understand the customer’s business problems or objectives and leverage product knowledge and experience to deliver the best solution to meet their needs
Identify gaps that impact the customer experience, document them, and recommend potential resolutions
Ability to make decisions autonomously
Proactively drive key achievements and outcomes as outlined by the customer and in alignment with the program framework
Meet deadlines for customer engagements and deliverables
Creative problem solver that is able to navigate confidently and competently through ambiguity and change
Subject matter expertise in an industry, including fluency in regulatory and compliance requirements relevant to that vertical
Ability to interact with and influence all levels from individual contributors to executives

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with disabilities during job application procedures
Religious accommodations during the application process