Senior Customer Success Manager

Dome Group

. Act as the primary business owner of customer relationships post-sale .

Posted 11/6/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management with a focus on driving product adoption, managing customer relationships, and achieving revenue retention. Possesses strong business acumen and the ability to translate complex challenges into actionable plans while collaborating effectively across teams.

Highest-signal resume keywords

Customer Success ManagementCybersecurity ExperienceSaaS Environment ExperienceCross-Functional LeadershipData-Driven Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product AdoptionValue RealizationRisk IdentificationEscalation ManagementBusiness ReviewsRevenue RetentionActionable PlansStakeholder EngagementCustomer Health MonitoringOpportunity Identification

Soft Skills

Strong Business AcumenEffective CommunicationTrust BuildingOrganizational SkillsCollaboration

Industry Keywords

Customer RelationshipsEnterprise AccountsOperational ImprovementsCustomer ExperienceLong-Term Relationships

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Act as the primary business owner of customer relationships post-sale
Build trusted, long-term relationships with key stakeholders and align their goals with DataDome’s capabilities
Own post-sale success for large enterprise customers and ensure desired outcomes and platform value
Translate complex challenges into actionable plans, coordinate cross-functional teams, and drive measurable outcomes
Drive product adoption and value realization through product knowledge, best practices, features, and new capabilities
Monitor customer health, identify risks and opportunities, and execute mitigation and success plans
Lead escalation management to resolve critical issues and maintain customer confidence
Drive structured business reviews, quantify value, align stakeholders, and position renewals
Identify expansion opportunities with Sales
Collaborate with Product, Marketing, Support, and Sales
Champion the customer voice to influence product direction and operational improvements
Achieve revenue retention across assigned enterprise accounts
Drive product adoption, ROI, advocacy, references, case studies, and expansion opportunities

Requirements

What you’ll need

5+ years in a Customer Success Management role
Experience in cybersecurity and/or SaaS environments is a plus
Strong business acumen and ability to connect customer goals to measurable outcomes and DataDome’s value
Ability to distill complex challenges into clear, actionable plans and drive execution across teams
Proven ability to engage and influence senior stakeholders through data, insights, and clear communication
Executive presence and ability to build trust quickly in complex customer environments
Strong cross-functional leadership and track record of driving alignment and accountability
Highly organized with effective prioritization in a fast-paced, evolving environment
Data-driven mindset with ability to identify patterns, surface opportunities, and translate insights into action
Collaborative, resourceful, and comfortable building processes in a scaling organization
Passion for exceptional customer experiences and long-term, value-based relationships

Benefits

Comp & perks

Fully remote position (US-based) with the flexibility to work from anywhere in + $500 stipend to help you set up your ideal home workspace
Medical, dental, and vision insurance options
Personal learning and development investment
Virtual and onsite events and workshops, including annual company offsite, winter party, and lunch & learns
Paid leave for new parents following birth or adoption, plus gifts and care packages
27 days PTO plus 12 national holidays
401K eligibility and matching