Customer Sales Advisor

Domestic & General

. Handle inbound customer calls through an automatic call distributor system .

Posted 10/27/2026full-timeNottingham • United KingdomMid-LevelSenior💰 £25,506 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inbound calls, guiding customers through appliance registration, and achieving sales outcomes in compliance with FCA requirements. Exhibits adaptability and resilience in a fast-paced environment while maintaining clear communication and empathy.

Highest-signal resume keywords

Customer ServiceSales OutcomesFCA ComplianceActive ListeningClear Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyResilienceAdaptabilityMotivationAutonomy

Tools & Technologies

Automatic Call Distributor SystemMicrosoft Teams

Industry Keywords

Appliance RegistrationCustomer NeedsCompliance UpdatesClient PerspectivesCall Listening

About the role

Key responsibilities & impact

Handle inbound customer calls through an automatic call distributor system
Register customers’ new appliances
Build rapport and understand customers’ needs
Guide customers through the appliance registration process
Recommend suitable products and provide appropriate customer outcomes
Work in line with FCA requirements and evolving regulations
Attend training involving eLearning, facilitator-led sessions, role reality sessions, call listening and call taking
Complete telephone screening, virtual assessment, Microsoft Teams interview and call listening exercise
Set up provided IT equipment before the first day

Requirements

What you’ll need

Motivated by a sales environment and achieving customer sales outcomes in line with FCA requirements
Empathetic and an active listener
Resilient and adaptable in a fast-paced, high-pressure environment
Willingness to learn about new products, compliance updates and client perspectives
Clear communication and ability to explain products transparently without jargon or misleading language
Able to work autonomously in a home-based position
Broadband access
Available to work 37.5 hours per week on a rotating 8-week shift pattern
Available to work four Saturdays and one Sunday in every 8 weeks
Based in mainland UK
Subject to referencing, credit checks and criminal record checks

Benefits

Comp & perks

Average bonus earnings of £7,024 per annum
Personal and professional growth opportunities
Internal Mobility programmes providing networking opportunities
Leadership development programmes
Hybrid role / work-life balance
Health Cash Plan
Instant discounts
Credit building tool
Salary Finance Loans
Electric vehicle leasing
Long service awards
Equipment provided
Training through eLearning, facilitator-led sessions, role reality sessions, call listening and call taking exercises
Adjustments or additional support during the application or interview process