Customer Support Advisor – Nights Team

Domestic & General

. Handle inbound calls from customers with concerns, complaints, or issues .

Posted 9/24/2026part-timeRemote • United KingdomMid-LevelSenior💰 £14,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills by effectively handling inbound calls, resolving concerns, and building rapport with customers. Capable of working autonomously in a home environment while managing workload and maintaining attention to detail.

Highest-signal resume keywords

Customer ServiceActive ListeningEmpathyAutonomous WorkAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ResilienceAdaptabilityClear CommunicationCuriosityGrowth Mindset

Tools & Technologies

Microsoft TeamsBroadband Access

Industry Keywords

Inbound CallsCustomer ConcernsCompliance UpdatesHome-Based PositionOvernight Shifts

About the role

Key responsibilities & impact

Handle inbound calls from customers with concerns, complaints, or issues
Provide assistance, guidance, and resolution
Build rapport and listen carefully to understand each customer's situation
Take ownership of customer concerns and work toward appropriate outcomes
Deliver exceptional customer service while meeting required standards
Work independently with minimal supervision in a home environment
Manage workload through overnight shifts while maintaining attention to detail
Learn products, compliance updates, and client perspectives through training

Requirements

What you’ll need

Empathetic and an active listener
Resilient and adaptable
Curious and growth mindset
Clear communicator
Able to work autonomously in a home-based position
Broadband access
Ability to work Thursdays and Fridays from 20:00–08:00
Ability to work 22 hours per week
Ability to complete telephone conversation, online Virtual Assessment, Microsoft Teams interview, and call listening exercise

Benefits

Comp & perks

Average Bonus Earnings of £1,000 per annum
Prorated unsocial hours bonus TBD
Remote working
Health Cash Plan
Instant discounts
New credit building tool
Salary Finance Loans
Electric vehicle leasing
Long service awards
Internal Mobility programmes providing networking opportunities
Leadership development programmes
Employer-provided equipment
eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during training