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Head of Sales – Growth Markets
Domestic & General. Lead sales and retention performance across multiple Growth Markets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive senior sales leadership experience in managing large-scale, multi-channel sales operations while driving sustainable growth through strategic planning and performance optimization. Skilled in stakeholder management, compliance within regulated environments, and fostering high-performance cultures.
Highest-signal resume keywords
Senior Sales Leadership ExperienceMulti-Channel Sales Operations ManagementPerformance Improvement and Operational OptimisationStakeholder Management and Relationship-BuildingData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy DevelopmentConversion Rate ImprovementCustomer Lifetime Value EnhancementSales Process CreationBPO Relationship ManagementRegulatory ComplianceAnalytical CapabilityPerformance Insights UtilizationMarket Expansion IdentificationSales Productivity Improvement
Soft Skills
Leadership PresenceInfluencing SkillsCoaching and EngagementResilienceAdaptability
Industry Keywords
Contact CentreCustomer AcquisitionCustomer RetentionCustomer Sales EnvironmentGovernanceCustomer FairnessGrowth MindsetInnovationOperational LeadershipHigh-Performance Culture
About the role
Key responsibilities & impact- Lead sales and retention performance across multiple Growth Markets
- Deliver ambitious inbound, outbound, and retention targets
- Drive sustainable growth by improving conversion rates, sales productivity, and customer lifetime value
- Develop and execute a clear sales strategy aligned to short- and long-term business objectives
- Identify and unlock opportunities for growth, innovation, and market expansion
- Provide strategic leadership across internal and outsourced sales teams
- Manage and optimise performance across multiple countries, markets, and customer channels
- Act as the senior operational partner for BPO providers, ensuring consistent delivery against commercial and customer objectives
- Create scalable, repeatable sales processes supporting future growth and expansion
- Ensure every sales interaction delivers outstanding customer experiences
- Balance commercial performance with governance, regulatory compliance, and customer fairness
- Partner with stakeholders to improve customer journeys and sales effectiveness
- Lead, inspire, and develop operational leaders and sales managers
- Create a culture of accountability, coaching, engagement, and continuous improvement
- Use performance insights and data to drive individual and team development
- Embed a growth mindset and encourage innovation across the sales organisation
Requirements
What you’ll need- Significant senior sales leadership experience within a contact centre, customer acquisition, retention, or customer sales environment
- Proven success managing large-scale, multi-channel sales operations
- Experience leading teams across multiple markets, regions, or countries
- Strong track record of delivering sustained growth in sales performance, conversion, and retention
- Experience managing outsourced partners and BPO relationships
- Experience operating within regulated environments where compliance and customer outcomes are critical
- Exceptional commercial and strategic thinking
- Strong leadership presence with the ability to influence at all levels
- Data-driven decision maker with excellent analytical capability
- Ability to identify opportunities and convert strategy into execution
- Highly skilled in performance improvement and operational optimisation
- Outstanding stakeholder management and relationship-building skills
- Resilient, adaptable, and comfortable operating in fast-paced environments
- Passionate about developing people and building high-performance cultures
Benefits
Comp & perks- A highly visible senior leadership position
- The opportunity to influence business strategy and growth plans
- International exposure across multiple markets and sales channels
- The ability to build and develop high-performing teams
- A purpose-led organisation committed to delivering great outcomes for customers and colleagues alike