Family Resource Coordinator

Donor Network West

. Work with donor hospital personnel, physicians, and the DNWest team to facilitate donation discussions and the organ and tissue authorization process .

Posted 11/5/2026full-timeFresno • California • United StatesJunior💰 $36 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in organ and tissue donation processes, including authorization, donor evaluation, and legal principles. Possesses strong communication, organizational, and conflict management skills to effectively support families and collaborate with healthcare teams.

Highest-signal resume keywords

Knowledge Of Medical And Legal PrinciplesOrgan Procurement Organization (OPO) ExperienceStrong Conflict Management SkillsBereavement Support ExperienceMultilingual Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Donation Authorization ProcessDonor EvaluationUniform Anatomical Gift Act GuidelinesUniform Donor Risk Assessment InterviewMedical Documentation VerificationDonor Registry AccessCrisis InterventionCounseling SkillsLegal Informed AuthorizationAssessment Of Family Needs

Soft Skills

Effective CommunicationTeam CollaborationCompassionate Interpersonal ApproachOrganizational SkillsAbility To Manage Stressful Situations

Certifications & Qualifications

Degree In Biological SciencesDegree In Social SciencesCounselor Certification

Industry Keywords

Organ And Tissue DonationDonor FamiliesHealthcare TeamsFamily AdvocacyCustomer Service

About the role

Key responsibilities & impact

Work with donor hospital personnel, physicians, and the DNWest team to facilitate donation discussions and the organ and tissue authorization process
Initiate donation discussions and requests for organ and tissue donation, or notify the Notifying Party of donor designation
Respond promptly to donor referrals and assess family needs
Respond independently or with assigned staff to hospital referrals within policy timelines
Identify the authorizing party according to Uniform Anatomical Gift Act guidelines
Provide families with information required for legal informed authorization
Access donor registries and assess prior authorization or a Document of Gift
Obtain authorization and verify medical and legal documentation for organ recovery
Complete the Uniform Donor Risk Assessment Interview and obtain follow-up information
Visually assess donors, interpret charts, document information, and communicate findings
Collaborate with physicians, healthcare teams, hospital staff, donor families, and DNWest staff
Provide education about authorization, family care, and organ and tissue donation
Maintain communication with hospital staff and act as a family advocate
Provide bereavement support and assist donor and non-donor families
Provide customer service to internal and external partners
Complete donation-process calls and perform other assigned duties

Requirements

What you’ll need

Knowledge of medical and legal principles of authorization, donor evaluation, and management
Ability to communicate and present information effectively and concisely within a team environment
Ability to work productively independently and as a team participant with accountability to team members
Strong conflict management skills and excellent written and verbal communication skills
Compassionate, conscientious, and ethical interpersonal approach
Strong organizational skills and ability to prioritize in changing environments
Ability to manage highly stressful situations calmly and professionally using judgment and discretion
Ability to assess job performance and recommend changes to policies, procedures, strategies, and action plans
Ability to thrive in a fast-paced, dynamic environment and adjust to new priorities
A degree in biological sciences or social sciences, or an equivalent degree/diploma/certification as a Counselor or allied health field, or one year equivalent Organ Procurement Organization (OPO) experience
At least 2 years of experience working with families, counseling, bereavement, and/or crisis intervention preferred
Multilingual skills beneficial; common languages include Spanish, Mandarin, Cantonese, and Vietnamese