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Tech Stack
Tools & technologiesCloudSDLC
About the role
Key responsibilities & impact- Analyze business processes and requirements to identify opportunities for AI-enabled, digital, and automation solutions
- Gather, document, and maintain business, functional, and technical requirements
- Support process analysis and fit-gap assessments for solution design and implementation
- Identify risks, dependencies, and improvement opportunities and communicate findings to project teams
- Prepare and maintain process maps, requirements, use cases, testing materials, and user guidance
- Collaborate with business stakeholders, developers, architects, data teams, and external partners
- Support solution configuration, integration, automation, testing, deployment, and implementation activities
- Participate in solution design reviews and evaluate platform capabilities, integrations, APIs, workflow automation, and technical options
- Use approved AI-assisted tools for analysis, documentation, testing, prototyping, and solution delivery
- Troubleshoot solution issues, document findings, and escalate complex technical issues
- Support user adoption through training, communication, and change management
- Follow technology, security, and governance standards
- Participate in continuous improvement to enhance operational efficiency, user experience, and business value
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Business, Data Analytics, or related field and/or relevant experience supporting technology-enabled business process improvement
- 0–2 years of experience supporting business analysis, digital solutions, AI, automation, data analytics, or technology implementations
- Ability to analyze business processes and identify process improvement and technology-enabled solution opportunities
- Experience gathering, documenting, and maintaining business and functional requirements
- Foundational knowledge of AI-enabled technologies, digital solutions, automation tools, business applications, and data platforms
- Foundational understanding of SDLC, Agile methodologies, cloud technologies, system integrations, APIs, workflow automation, testing, deployment, and support practices
- Ability to develop process documentation, requirements, use cases, workflow diagrams, and testing materials
- Experience supporting testing, user acceptance validation, implementation, or deployment activities
- Foundational understanding of data structures, data governance, security, privacy, and responsible AI practices
- Ability to assess solution options and communicate observations and findings to stakeholders
- Experience working with cross-functional teams including business users, developers, architects, data teams, and technology partners
- Strong analytical, organizational, problem-solving, and communication skills
- Occasional travel may be required (up to 5%)
Benefits
Comp & perks- Annual bonus potential based on performance
- Medical, dental, vision, and prescription benefits
- 401(k) match
- Short- and long-term disability insurance
- Health and flexible spending accounts
- Employee assistance program
- Life and AD&D insurance
- Military and jury duty differential pay
- Tuition reimbursement program
- Work flex policy
- Equipment rental program
- Paid volunteer opportunities
- Community non-profit donation match
- Paid vacation, holiday, sick, bereavement, and parental leave