Manager, Forward Deployed Services

Doss

. Lead a team of Forward Deployed Product Managers across upper mid-market and enterprise client portfolios .

Posted 10/27/2026full-timeUnited StatesSeniorLead💰 $180,000 - $260,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading teams through complex product implementations, focusing on client outcomes and team development. Proficient in managing client relationships and driving product capabilities while leveraging systems-thinking across processes and technology.

Highest-signal resume keywords

Team LeadershipERP Implementation ManagementClient Relationship ManagementSystems-Thinking AbilityAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignData MigrationProcess MappingAutomationAI-Forward ImprovementsSQL

Soft Skills

CoachingProblem-SolvingHands-On ApproachHigh-Pressure Adaptability

Tools & Technologies

DOSS Platform

Industry Keywords

Forward Deployed Product ManagementB2B SoftwareProfessional Services DeliveryClient RetentionEnterprise Clients

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Lead a team of Forward Deployed Product Managers across upper mid-market and enterprise client portfolios
Own team output, client outcomes, and individual development
Manage complex client relationships across discovery, product design, implementation, UAT, training, and go-live
Conduct cross-functional deep dives to map customer business processes and workflows
Drive and contribute to new product capabilities for upper mid-market and enterprise customers
Establish and improve team practices and processes
Translate process flows into product design and configuration within the DOSS platform
Partner with technical teams on integrations and data migrations
Build client relationships that drive retention and expansion
Coach FDPMs on client management, problem-solving, and delivery quality
Drive automation and AI-forward improvements to product and customer lifecycle processes

Requirements

What you’ll need

8+ years of experience in engineering, consulting, finance, operations, product operations, or technical program management
Experience as a people manager with direct reports
Strongly preferred: managed a team through an ERP implementation, including scoping, configuration, data migration, and go-live
Consideration for candidates who have led implementations of other complex B2B software or run professional services delivery teams
Systems-thinking ability across people, process, and technology
Player-coach mentality; willingness to remain hands-on
Experience thriving in high-pressure environments such as startups, consulting, or finance
Ability to understand and break down complex engineering and logic problems from first principles
Strong analytical mindset
SQL experience is a plus, not required
US work authorization status is requested in the application

Benefits

Comp & perks

Competitive salary + meaningful equity
100% Coverage for individuals Premium medical, dental & vision coverage
401(k), immediate eligibility
Lunch in-office 5 days/week (and dinner when needed)
Flexible/unlimited PTO
Commuter (BART/MUNI/CalTrain) and equipment stipends
Wellness & Fitness stipend
Generous parental leave
Relocation assistance available
In-office culture in San Francisco