Manager, Forward Deployed Services

Doss

. Lead a team of Forward Deployed Product Managers across upper mid-market and enterprise clients .

Posted 10/23/2026full-timeSan Francisco • California • United StatesSeniorLead💰 $180,000 - $260,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading teams through complex B2B software implementations, focusing on client management, product design, and process optimization. Proven ability to drive automation and AI-forward improvements while fostering strong client relationships and team development.

Highest-signal resume keywords

Team LeadershipERP Implementation ManagementClient Relationship ManagementSystems ThinkingAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignData MigrationUATProcess MappingConfigurationImplementationAutomationAI ImprovementsSQL

Soft Skills

CoachingProblem-SolvingPlayer-Coach MentalityHigh-Pressure Adaptability

Tools & Technologies

DOSS Platform

Industry Keywords

B2B SoftwareProduct OperationsProfessional Services DeliveryUpper Mid-MarketEnterprise Clients

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Lead a team of Forward Deployed Product Managers across upper mid-market and enterprise clients
Own team output, client outcomes, and individual development
Stay hands-on across discovery, product design, implementation, UAT, training, and go-live
Own complex, high-value client relationships
Conduct cross-functional deep dives to map end-to-end business processes and workflows
Drive and contribute to new product capabilities for upper mid-market and enterprise customers
Establish best-in-class team practices and processes
Translate process flows into product design and configuration within the DOSS platform
Partner with technical teams on integrations and data migrations
Lead UAT, training, and go-live support
Build customer relationships that drive retention and expansion
Coach FDPMs on client management, problem-solving frameworks, and delivery quality
Drive automation and AI-forward improvements to product and customer lifecycle processes

Requirements

What you’ll need

8+ years of experience in engineering, consulting, finance, operations, product operations, or technical program management
Experience as a people manager with direct reports
Strongly preferred: managed a team through an ERP implementation, including scoping, configuration, data migration, and go-live
Consideration for candidates who have led implementations of other complex B2B software or run professional services delivery teams
Systems-thinking ability across people, process, and technology
Player-coach mentality; willingness to lead by doing
Experience thriving in high-pressure environments such as startups, consulting, or finance
Ability to understand and break down difficult engineering and logic problems from first principles
Strong analytical mindset
SQL experience is a plus, not required
Current US work authorization status is requested in the application

Benefits

Comp & perks

Competitive salary
Meaningful equity
100% coverage for individuals premium medical, dental & vision coverage
401(k), immediate eligibility
Lunch in-office 5 days/week (and dinner when needed)
Flexible/unlimited PTO
Commuter (BART/MUNI/CalTrain) and equipment stipends
Wellness & Fitness stipend
Generous parental leave
Relocation assistance available