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Fulfillment Operator – Part Time
doTERRA International LLC. Serve as the primary point person for the Hawaii Product Center and work as part of the fulfillment team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong inventory control and fulfillment capabilities while maintaining excellent interpersonal relationships with customers and team members. Proficient in using computer systems for order management and committed to fostering a positive work environment.
Highest-signal resume keywords
Inventory Control ExperienceOrder Entry SkillsWMS Systems ExperienceExcellent Interpersonal SkillsCreative Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ControlOrder EntryFulfillment ExperienceAbility To Lift 50 LbsComputer ProficiencyMS WordExcelGoogle DocsGoogle Sheets
Soft Skills
Interpersonal SkillsTeam CollaborationFlexibilityKindnessSupportive Attitude
Industry Keywords
WarehousingFulfillmentCustomer FeedbackReturns ProcessingShippingOrder Management
About the role
Key responsibilities & impact- Serve as the primary point person for the Hawaii Product Center and work as part of the fulfillment team
- Greet customers at the Product Center
- Deliver orders to customers and complete transactions confirming order pickup
- Place, return, or change customer orders using internal doTERRA systems
- Process returns, refunds, and exchanges in doTERRA systems
- Coordinate with the fulfillment team to pick and verify customer orders
- Resolve problems promptly using proper sources
- Capture customer feedback
- Upsell or mention promotions and Healing Hands to customers
- Pick, pack, and ship customer orders to maintain service level agreements
- Assist with inventory replenishment, pick-area readiness, and organization
- Prepare inbound shipments for accurate receipt and put-away
- Assist with inventory control as requested by leadership
- Maintain a clean and organized workstation and facility
- Contribute to projects and fulfillment-team needs as requested by leadership
- Show kindness, support, and respect toward fellow employees
- Help build a positive work environment
Requirements
What you’ll need- Inventory control, warehousing, or fulfillment experience highly desired
- Proficiency in everyday computer skills, including MS Word, Excel, Google Docs, and Google Sheets
- Order entry and WMS systems experience is a plus
- Ability to lift up to 50 lbs.
- Excellent interpersonal skills with internal and external customers
- Ability to contribute to and promote an amazing team atmosphere
- Creative problem-solving skills highly encouraged
- Flexibility within job duties
- Ability to adhere to daily work schedule and avoid tardiness and absenteeism
- Willingness to work overtime when requested or required due to order volume
- Availability to attend mandatory monthly meetings
Benefits
Comp & perks- Opportunities for growth and movement throughout the company
- Opportunities to expand skill sets and achieve personal career goals