Collection Counselor

Dovenmuehle

. Answer a high volume of inbound calls from and/or generate a high volume of outbound calls to delinquent borrowers .

Posted 10/17/2026full-timeRemote • United StatesJunior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage collections, including effective communication and negotiation skills to assist delinquent borrowers. Proficient in applying federal regulations and maintaining compliance while utilizing loan servicing software.

Highest-signal resume keywords

Mortgage CollectionsFederal Regulations ComplianceLoan Servicing SoftwareEffective CommunicationBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collection ExperienceLoan ServicingPayment ProcessingAnalytical SkillsProblem-Solving Skills

Soft Skills

Effective CommunicationNegotiation SkillsEmpathyAttention to DetailProfessionalism

Tools & Technologies

Microsoft ApplicationsLoan Servicing Platforms

Certifications & Qualifications

Bilingual Certification

Industry Keywords

FDCPALoss MitigationDelinquent AccountsRepayment PlansCall Center Experience

About the role

Key responsibilities & impact

Answer a high volume of inbound calls from and/or generate a high volume of outbound calls to delinquent borrowers
Resolve delinquent accounts by collecting the full amount due, establishing plans to bring loans current, or proceeding with hardship assistance as appropriate
Counsel borrowers on payment-obligation options, explain terms, and arrange repayment plans
Discuss financial status, review monthly income and expenses, and determine reasons for non-payment
Offer Loss Mitigation assistance and explain options and processes
Apply federal regulations and collection laws, including FDCPA
Follow company and department policies and procedures
Maintain and document mortgage collection systems and databases with activities and communications
Process mortgage loan payments according to established guidelines
Meet or exceed monthly goals
Complete annual regulatory compliance training
Perform additional duties as assigned

Requirements

What you’ll need

High School diploma or equivalent
Solid PC skills: Microsoft applications and loan servicing platforms
1-2 years collection experience/customer service experience
Analytical and problem-solving skills and attention to detail
Effective communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences
Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand
Knowledge of loan servicing software/systems (preferred)
Collection experience (preferred)
Call center experience (preferred)
Bilingual in Spanish - must pass bilingual certification (preferred)

Benefits

Comp & perks

Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more
Employer paid Life Insurance, Short Term Disability, and Long-Term Disability
401 (K) Plan with company match
Paid Vacation, Sick, Personal and Holidays