Special Loans Administrator – HELOC

Dovenmuehle

. Handle all aspects of various loans to ensure timely processing in accordance with government and investor guidelines .

Posted 10/13/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan processing, documentation review, and compliance with regulatory guidelines while maintaining strong communication and organizational skills. Proficient in managing multiple tasks in a fast-paced environment with a focus on detail and accuracy.

Highest-signal resume keywords

Loan ProcessingRegulatory ComplianceMicrosoft Office SuiteCustomer ServiceAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Documentation ReviewQuality ControlFinancial AnalysisData EntryGL Account Management

Soft Skills

Strong CommunicationInterpersonal SkillsOrganizational SkillsDetail OrientedCritical Thinking

Tools & Technologies

MSP SystemJIRA Ticket

Certifications & Qualifications

Annual Regulatory Compliance Training

Industry Keywords

Mortgage ServicingFinancial InstitutionBankingInvestor GuidelinesLoan Products

About the role

Key responsibilities & impact

Handle all aspects of various loans to ensure timely processing in accordance with government and investor guidelines
Accurately and timely input and process various loans and loan products
Review and prepare documentation
Review loan documents and disclosures to evaluate borrower requests
Direct Proxy emails and incoming mail to the appropriate party
Verify and perform quality control on tasks and processing completed by colleagues
Prepare and distribute daily, weekly, and monthly internal reports
Correspond with homeowners, clients, and outside vendors via email, fax, JIRA Ticket, and phone
Maintain knowledge of current practices, procedures, and policies
Help maintain proper accounting of GL accounts
Participate in the department audit program
Review and respond to assigned processing email proxies
Correspond with parties regarding required documents and timeframes
Obtain and analyze security instruments, trust agreements, liens, financials, letters of administration, and other legal documentation
Review servicing, regulatory, and compliance guidelines to determine appropriate processing actions
Monitor and apply suspense funds
Reconcile funds
Correspond with investors/clients to determine new payment factors
Coordinate investor/client approvals for conversions, transfers, and modifications
Input and verify product changes in the MSP system
Perform other related duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Experience working for either a Financial Institution, Bank or Mortgage company is a plus
Customer service experience, a plus
Experienced user of Microsoft Office (Excel, Word, and Outlook)
Strong communication, interpersonal, and organizational skills
High math aptitude
Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
High reading comprehension
Strong analytical and critical thinking skills
Detail oriented
Some college experience is preferred
Mortgage originating or servicing experience is highly desired but not required
Must successfully complete annual regulatory compliance training
Must be able to communicate and exchange accurate information through multiple methods
May need to lift and/or move up to 25 lbs

Benefits

Comp & perks

Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more
Employer paid Life Insurance, Short Term Disability, and Long-Term Disability
401 (K) Plan with company match
Paid Vacation, Sick, Personal and Holidays
Quiet, designated work from home space may be used as an alternative to an on-site office setting
Reasonable accommodations for qualified disabilities