FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Dow Jones APIs and products, with strong capabilities in troubleshooting, customer relationship management, and mentoring technical staff. Proficient in web services and coding, with a focus on delivering effective solutions and maintaining high standards of communication.
Highest-signal resume keywords
Technical Support ExperienceAPI And SDK IntegrationWeb Services KnowledgeCoding Skills In C#, Java, Perl, Ruby, Or PythonExcellent Verbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Web ServicesAPI IntegrationSDK IntegrationTroubleshootingCoding In C#Coding In JavaCoding In PerlCoding In RubyCoding In PythonXML
Soft Skills
Customer FocusAdaptabilityProfessionalismAccountabilityCommunication
Tools & Technologies
Salesforce.comCRMRelational DatabasesHTTPSSFTP
Industry Keywords
Dow Jones APIsTechnical SupportIntegration ProductsNetwork ConnectivitySystem Enhancement
Tech Stack
Tools & technologiesJavaPerlPythonRubySFDCSOAP
About the role
Key responsibilities & impact- Provide phone and email support for developers implementing Dow Jones APIs or products
- Certify customer applications against Dow Jones technical and branding guidelines
- Provide support for Dow Jones Integration and Destination products
- Handle third-level support for unresolved technical support issues
- Escalate issues to other departments when appropriate
- Obtain status updates on outsourced issues and keep technical staff informed
- Assist with mentoring and coaching technical staff
- Recognize and report problem trends
- Review and communicate system enhancement needs and lead solution implementation
- Help provide coverage for other regions, on-call duties, or weekend duties
- Conduct customer kickoff meetings to design workflows adhering to Dow Jones platform certification rules
- Communicate best practices for using Dow Jones APIs and services
- Troubleshoot and resolve technical issues with customers
- Write code samples, tutorials, and technical articles for the developer support portal
- Develop internal tools and applications as directed by management
- Work with technical staff, customer service, system development groups, Global Operations, Product Testing, Technology, sales, and customers to resolve problems
- Keep management informed of severity-one problems
- Report to the Supervisor of Developer Support
Requirements
What you’ll need- Understanding of Web services (SOAP, REST, WSDL, XML, JSON)
- Experience developing or supporting sites using API and SDK integrations
- Networking or communication protocol knowledge
- High level understanding of troubleshooting network connectivity issues related to a customer’s network infrastructure
- Knowledge of HTTPS, SFTP, and other common protocols
- Ability to assimilate complex product knowledge and identify appropriate solutions
- Ability to adapt to a changing work environment and structure
- Excellent verbal and written communication skills, with ability to explain complex products and technical issues appropriately to the audience
- High degree of professionalism, responsibility, and accountability
- Customer focus and ability to develop and sustain productive customer relationships
- Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM
- Past experience with salesforce.com is a plus
- Coding skills in C#, Java, Perl, Ruby, or Python preferred
- Minimum of 3 years in a Technical Support or Developer role working with Web applications preferred
- Experience working with XML and Relational Databases desired
- Experience supporting web and mobile applications and troubleshooting browser-related issues desired
Benefits
Comp & perks- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
- Comprehensive benefits package covering health, retirement, wellbeing, and more
- Optional benefits to meet the diverse needs of employees