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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and pre-sales processes, with a strong focus on lead qualification, CRM software utilization, and effective communication. Capable of managing metrics and providing strategic insights to enhance sales performance.
Highest-signal resume keywords
Customer Service ExperiencePre-Sales Automation ToolsCRM Software KnowledgeStrong Communication SkillsConsultative Sales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lead QualificationSales Metrics ManagementData Entry in CRMSpreadsheet ProficiencyPre-Sales Process Knowledge
Soft Skills
Self-OrganizationTeam CollaborationNegotiation SkillsPersuasion AbilitiesDynamism
Tools & Technologies
CRMMeetimeOctadeskMicrosoft OfficeGoogle Workspace
Certifications & Qualifications
High School Diploma
Industry Keywords
Inbound SalesSaaSLead-to-Opportunity ConversionSales Funnel ManagementCustomer Needs Assessment
About the role
Key responsibilities & impact- Qualify and follow up on incoming leads by conducting preliminary research and making initial contact to assess their potential
- Manage customer service and pre-sales channels, including the website’s WhatsApp, tickets via Octadesk, and Meetime
- Handle calls directed to the sales extension, identifying the pain points and needs of prospective customers
- Update sales spreadsheets and metrics daily, including SDR metrics, Lead Time, weekly tracking, churn in RD CRM, and MRR
- Assist with chat moderation during DPOnet platform demonstration livestreams and follow up with participants
- Attend weekly sales team meetings and prepare alignment meeting minutes
- Monitor lead-to-opportunity conversion metrics and provide strategic insights to the Sales and Marketing teams
- Guide leads through the sales funnel to support deal closing by the Account Executive team
Requirements
What you’ll need- High school diploma
- At least 6 months of experience in customer service or pre-sales
- Strong verbal and written communication skills, with negotiation and persuasion abilities
- Knowledge of CRM software and pre-sales automation tools (e.g., CRM, Meetime)
- Intermediate knowledge of Microsoft Office and Google Workspace, with a focus on spreadsheets/Excel
- Strong self-organization, dynamism, and focus on managing deadlines and metrics
- Strong ability to work as part of a team
- Previous experience in consultative sales, Inbound Sales, or pre-sales at technology/SaaS companies is preferred
- Availability to work in a hybrid arrangement in Marília, São Paulo, Brazil
Benefits
Comp & perks- Meal allowance
- Fuel allowance
- Medical and dental insurance
- TotalPass
- Hybrid work
- Flexible hours
- Extended maternity and paternity leave, with a baby bonus (Vale Bebê a Bordo)
- Annual bonus program
- Universal life insurance
- Career development plan
- Birthday Day Off
- Clude telepsychology services
- NewValue discount club
- C4Life legal and financial advisory services
- Salary advance
- Education assistance
- Breakfast
- Commission
- Payroll-deducted loan
- Parking
- Profit-sharing (PLR)
- Cafeteria
- Christmas gift basket
- Meal voucher
- Transportation voucher
- Life insurance