Senior Content Knowledge Specialist

DPR Construction

. Manage and publish People Practices customer-facing and internal content across ServiceNow and DPR Toolbox platforms .

Posted 10/9/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in content management and communication strategies, with a strong focus on accuracy, accessibility, and user engagement. Proficient in utilizing ServiceNow and similar platforms to enhance content delivery and performance.

Highest-signal resume keywords

Content ManagementServiceNow ExperienceHuman Resources ExperienceContent Management CertificationCommunications Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content PersonalizationKnowledge Article ManagementSOP DevelopmentContent Review and EditingPerformance Metrics Monitoring

Soft Skills

CollaborationClarity in CommunicationOrganizational Skills

Tools & Technologies

ServiceNowDPR Toolbox

Certifications & Qualifications

Content Management CertificationHuman Resources Certification

Industry Keywords

Knowledge ArticlesFAQsDesktop ReferencesRegulatory ConsiderationsEmployee Experience

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage and publish People Practices customer-facing and internal content across ServiceNow and DPR Toolbox platforms
Ensure accuracy, accessibility, and alignment of knowledge articles, FAQs, SOPs, and desktop references
Manage content personalization through tagging and keyword strategies tailored by role, level, and geography
Establish and monitor review, approval, and expiration cycles for published content
Collaborate with subject matter experts to develop and refine content
Review and edit content for clarity, readability, and organizational standards
Monitor content performance metrics and user feedback to inform improvements and best practices
Consolidate themes, regulatory considerations, and employee experience factors across related content

Requirements

What you’ll need

Bachelor’s degree in communications, English, human resources, business administration, or a related field required
4-6 years of experience in content management, communications, or a related field required
Experience with ServiceNow required
Experience with ServiceNow or similar content management systems preferred
Human Resources experience preferred
Content management or human resources certification preferred

Benefits

Comp & perks

Private, employee-owned company
Opportunity to try new things, explore paths, and shape your future
Talent development and career opportunities
Recognition as a great place to work