Email & SMS Production Specialist

Dr. Berg Nutritionals

. Build, schedule, and send campaign flows in Klaviyo .

Posted 10/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $32 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing email and SMS campaigns using Klaviyo, with a strong focus on A/B testing, deliverability monitoring, and compliance with TCPA regulations. Proficient in HTML and CSS for email design, alongside effective collaboration with creative teams to ensure high-quality campaign execution.

Highest-signal resume keywords

Klaviyo Campaign ManagementA/B Testing ExecutionEmail Deliverability MonitoringHTML and CSS ProficiencyTCPA Compliance Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email Campaign BuildingSMS Campaign ExecutionSegmentation LogicPerformance TrackingTroubleshootingDynamic Content CreationList Hygiene ManagementData Integration MonitoringProofing and QARendering Issue Troubleshooting

Soft Skills

Strong Organization SkillsProject ManagementClear CommunicationTime ManagementCollaboration

Tools & Technologies

KlaviyoShopifyMicrosoft OfficeExcelOutlookTeamsWordOneDrive

Certifications & Qualifications

Klaviyo Certification

Industry Keywords

DTCEcommerceHealth and WellnessSupplement IndustryRCS Messaging

About the role

Key responsibilities & impact

Build, schedule, and send campaign flows in Klaviyo
Build campaign emails, content emails, flows, transactional emails, and SMS/RCS campaigns and flows according to the strategy and send calendar
Ensure email and SMS/RCS sends are set up, scheduled, and sent on time
Maintain the Klaviyo template and module library, naming conventions, and folder organization
Build dynamic and personalized content using conditional blocks, product feeds, and profile and event properties
Collaborate with the Copywriter, Creative Designer, and Marketing Assistant to implement copy and creative accurately in-platform
Execute segmentation and audience logic for campaigns and flows
Assist with building forms and tagging profile properties in Klaviyo
Set up and execute A/B tests, including subject lines, content, send times, and flow branches
Complete self-review before QA, including proofing, link testing, rendering checks, and personalization verification
Monitor deliverability health, including bounce rates, spam complaints, unsubscribe rates, and inbox placement
Maintain list hygiene through suppression management and sunset/re-engagement segments
Ensure SMS/RCS compliance with TCPA and carrier requirements
Track and report campaign and flow performance
Monitor flow health and data integrations, including Shopify and connected platforms
Troubleshoot broken triggers, filters, and data syncs
Document builds, processes, and platform configurations
Contribute to execution SOPs
Work Monday–Friday, 9am–6pm ET with a one-hour unpaid meal break

Requirements

What you’ll need

2–4 years of hands-on experience building and sending email and SMS campaigns and flows in a DTC or ecommerce environment
Proven Klaviyo troubleshooting expertise across flow triggers, event/profile data, filters, segmentation logic, and integrations
Ability to independently investigate and flag technical issues
Working knowledge of HTML and CSS for email
Experience troubleshooting rendering issues across email clients and devices
Experience executing SMS campaigns and flows
Understanding of TCPA and carrier compliance requirements
Disciplined approach to QA, including proofing, link testing, and rendering checks
Experience setting up A/B tests in an email or SMS platform
Experience tracking campaign and flow performance metrics
Ability to manage a high-volume send calendar and meet deadlines consistently
Strong organization, project management, and time management skills
Clear communication and ability to work with copywriters, designers, and strategists
Comfortable working from strategy briefs and calendars set by others while proactively flagging risks and issues
Up-to-date Mac or Windows computer with anti-virus protection
Reliable high-speed internet connection
Quiet, distraction-free workspace
Tech-savvy and comfortable learning new tools and software
Comfortable and experienced using Microsoft Office tools (Excel, Outlook, Teams, Word, OneDrive)
Klaviyo certification(s) preferred
Experience with Shopify and its Klaviyo integration preferred
Familiarity with email deliverability best practices preferred
Experience with RCS messaging preferred
Experience in the health, wellness, or supplement industry preferred
Must be legally authorized to work in the United States for any employer (W-2) position
Not currently hiring international or California-based employees

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance with 80% of premiums covered by the company
80 hours of paid vacation after one year of employment
Additional PTO that grows as you grow with us (tenure-based increases)
40 hours of personal days each year
Paid gym membership
7 paid holidays
50% discount on all Dr. Berg products
Fully remote work
Healthy work–life balance