Assistant Manager, Player Development

DraftKings Inc.

. Lead and grow the VIP team in a highly competitive market.

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $88,400 - $110,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and managing high-performing teams, driving sales metrics, and enhancing customer relationships. Proven ability to implement strategic initiatives that improve operational efficiency and elevate the player experience.

Highest-signal resume keywords

Team LeadershipSales Strategy DevelopmentCustomer Relationship ManagementPerformance CoachingOperational Efficiency Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementRevenue GrowthMarket Share AnalysisProcess ImprovementTraining Program Development

Soft Skills

Effective CommunicationProblem-SolvingCoachingTeam BuildingPositivity Promotion

Tools & Technologies

Analytics ToolsCustomer Engagement Platforms

Certifications & Qualifications

State Gaming License

Industry Keywords

VIP ManagementCustomer RetentionGaming IndustrySales MetricsCompliance Initiatives

About the role

Key responsibilities & impact

Lead and grow the VIP team in a highly competitive market.
Manage a team of VIP Hosts.
Drive revenue and metrics through strategic sales.
Elevate service for new and existing customers.
Collaborate with internal teams to execute the company vision and deliver the best player experience.
Drive VIP sales metrics, customer engagement, market share, and net revenue while maintaining and enhancing customer relationships.
Contribute to process and compliance initiatives that improve operations, efficiency, and service.
Coach team members to improve performance.
Work with Analytics teams to monitor reinvestment programs, including comps and earned or reward incentives.
Develop and implement sales training programs across the VIP team.
Participate in escalations and work with customers and internal teams to provide timely resolutions.
Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

Requirements

What you’ll need

Bachelor’s degree in a related field or relevant experience with 4 years of experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
At least 1 year of experience managing a sales team through effective communication, coaching, and performance management.
Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses.
Must be able to obtain and maintain required State Gaming Licenses.
May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

Benefits

Comp & perks

Bonus
Equity
Benefits as applicable