Manager, Knowledge Management

DraftKings Inc.

. Lead, coach, and develop a team of knowledge writers .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $94,800 - $118,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in knowledge management, content strategy, and content design, with a strong focus on user experience and content governance. Proven ability to lead and develop high-performing teams while managing cross-functional projects and leveraging analytics for continuous improvement.

Highest-signal resume keywords

Knowledge ManagementContent StrategyUser Experience PrinciplesPeople ManagementCross-Functional Project Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content DesignInformation ArchitectureTaxonomyContent GovernanceContent Quality ManagementAI-Powered SearchContent OptimizationAnalyticsSearch Performance DataKnowledge Management

Soft Skills

CoachingCommunicationStakeholder ManagementInfluencing DecisionsBuilding Alignment

Tools & Technologies

ServiceNowStonlyConfluenceSalesforce

Certifications & Qualifications

Gaming License

Industry Keywords

Knowledge Management InitiativesContent Lifecycle ManagementEmerging TechnologiesCompliance ReviewFast-Paced Environment

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead, coach, and develop a team of knowledge writers
Drive knowledge management initiatives across multiple business areas
Partner with Operations, Engineering, Training, Legal, and Compliance teams to translate complex processes and business requirements into clear, actionable content
Lead cross-functional projects from planning through launch, managing timelines, resources, risks, and stakeholder communication
Establish and evolve content standards, information architecture, and governance practices
Apply user experience and content design principles to improve information discovery and use
Oversee content quality and lifecycle management using audits, analytics, search trends, and user feedback
Identify opportunities to use AI, automation, and emerging technologies to streamline workflows, improve content quality, and scale knowledge management capabilities

Requirements

What you’ll need

A Bachelor’s Degree in English, Communications, or a related field, or equivalent professional experience
At least 6 years of experience in knowledge management, content strategy, content design, or a related field
At least 2 years of people management experience
Proven ability to coach, develop, and lead high-performing teams
Experience leading cross-functional projects, managing competing priorities, and delivering results in a fast-paced environment
Strong understanding of user experience and content design principles, including information architecture, taxonomy, accessibility, and content governance
Experience managing knowledge across employee and customer-facing channels
Familiarity with knowledge management platforms such as ServiceNow, Stonly, Confluence, Salesforce, or similar tools
Knowledge of AI-powered search, generative AI, and content optimization
Ability to use analytics, search performance data, and user feedback to drive improvements
Strong editorial judgment, communication, and stakeholder management skills
Ability to influence decisions, build alignment, and maintain content accuracy in environments requiring legal and compliance review
May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment

Benefits

Comp & perks

Bonus
Equity
Benefits as applicable