Manager, Loyalty Program Operations

DraftKings Inc.

. Develop a deep understanding of DraftKings Rewards, including tiers, earning and redemption mechanics, milestones, and benefits .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $97,600 - $122,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loyalty program management, data analysis, and operational efficiency, with a strong focus on utilizing SQL and AI tools to drive performance improvements and business decisions. Capable of simplifying complex data insights and effectively communicating recommendations to stakeholders.

Highest-signal resume keywords

Loyalty Program ManagementSQL ProficiencyData AnalysisAI Tools UtilizationPerformance Measurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData AnalysisProgram OperationsPerformance MeasurementLoyalty Program EconomicsKPI TrackingBusiness Case DevelopmentOperational Requirements CoordinationTesting and Issue ResolutionData Validation

Soft Skills

Excellent CommunicationCollaboration SkillsAttention to DetailProactive MindsetResults-Driven

Tools & Technologies

AI ToolsAutomation Tools

Certifications & Qualifications

Gaming License

Industry Keywords

Loyalty ProgramsRewardsConsumer AnalyticsPlayer EngagementTier ProgressionReward UtilizationBusiness ImpactOperational Workflows

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Develop a deep understanding of DraftKings Rewards, including tiers, earning and redemption mechanics, milestones, and benefits
Serve as a trusted resource for questions about program mechanics and performance
Track program health using KPIs for player engagement, tier progression, reward utilization, and business impact
Partner with Analytics to validate data and strengthen performance reporting
Analyze player behavior, program performance, and loyalty initiatives to identify improvements and measure effectiveness
Assess reward costs, utilization, and program economics with Finance and Analytics
Coordinate operational requirements, testing, launches, and issue resolution for loyalty program enhancements
Build data-backed business cases for loyalty innovations and enhancements
Leverage AI tools and automation to improve analysis, monitoring, documentation, and operational workflows
Validate AI outputs against trusted data sources

Requirements

What you’ll need

At least 5 years of experience in loyalty programs, rewards, program operations, or consumer analytics
Track record of using data to inform business decisions
Proficiency in SQL and ability to independently query, investigate, and validate data
Understanding of loyalty program economics, performance measurement, and experimentation
Experience using AI tools and automation for analytical efficiency and decision-making
Strong operational judgment and attention to detail
Ability to anticipate challenges, understand system dependencies, and translate ideas into actionable requirements
Excellent communication and collaboration skills
Ability to simplify complex findings, influence cross-functional stakeholders, and present recommendations to leadership
Proactive, curious, and results-driven mindset
Ability to take ownership, navigate competing priorities, and deliver improvements in a fast-paced environment
May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment

Benefits

Comp & perks

Bonus
Equity
Benefits as applicable
Guidance through the gaming license process if relevant to the role